IT End User Services Technician Job at American Nursing Care (Silverdale)

IT End User Services Technician

Members of the End User Services (EUS) Technical Support team are responsible fo...

Location

United States , Lufkin

Salary:

24.27 - 36.10 USD / Hour

American Nursing Care

Expiration Date

Until further notice

Requirements

Associates degree or technical institute degree/certificate preferred
2-4 years of experience in the service industry required
Solid customer service skills required
Strong knowledge of Windows operating system environment, network printing systems and Microsoft Office modules
Healthcare experience preferred
Google Suite experience preferred

Job Responsibility

On-site and/or remote installation, maintenance, troubleshooting and/or repair of desktop, notebook and mobile PC workstations, printers, and associated peripherals
Responding to incidents and problems, and fulfilling requests
Troubleshoots a wide variety of technical problems
Monitors the performance of desktop hardware and maintains a secure environment
Provides desktop hardware support for the user community
Performs troubleshooting for moderate to high complex hardware, software and system problems
May be assigned to one or more projects as a project team member
Responds to incidents, performs diagnosis, executes incident resolution for those requiring medium to high complexity
Responds to customer requests received via the Service Management application
Assists in the maintenance of and enters appropriate data into the device asset management system and the knowledge management systems

What we offer

Medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings

Fulltime

End Point Technician

The End Point Technician is responsible for basic installation and troubleshooti...

Location

United States , Chicago

Salary:

Not provided

Adtalem Global Education

Expiration Date

Until further notice

Requirements

BS/BA degree in Computer Science, Networking, or related field, or equivalent industry experience
Minimum 3 years enterprise (2500+ clients) experience with Microsoft Windows Clients (Windows 10/11) in a Windows 2019 Active Directory environment
Knowledge of Windows networking including DHCP, DNS, WINS, TCP/IP
Knowledge of hardware troubleshooting (Laptops, Network printers, Video Conferencing equipment)
Knowledge of the major client software packages (Microsoft365 Apps, IBM Client Access, FTP, Adobe, ServiceNow, etc.)
Experience using Microsoft Intune and Autopilot for imaging PCs
Experience of supporting offsite end users via remote support tool. (LogMeIn Rescue)
Experience troubleshooting Macintosh OSX
Experience supporting mobile devices (Android, Apple iOS)
Knowledge of Microsoft365 mailbox management

Job Responsibility

Develop strong business relationships and provide excellent customer services
Resolve customer issues with effective problem-solving skills
Provides support and communicates appropriately across multiple levels within the organization, including executive leadership
Anticipate User needs by driving innovation through design and implementation of a consistent roadmap for End User Computing that encompass People, Process, and Technology
Demonstrate high standards for End User Support Services
Timely installation and repair of computer system hardware, operating systems, software and peripherals
Provide onsite and offsite end user support
Setup and configure A/V equipment for meetings
Manages assigned service requests
Maintain inventory accuracy of computer hardware

What we offer

Health, dental, vision, life and disability insurance
401k Retirement Program + 6% employer match
15 Days of Paid Vacation Days each Calendar Year
12 Paid Holidays + 2 floating holidays

Fulltime

Lighting Service Technician

Seeking a Lighting Service Technician to work on theatrical/stage lighting, TV s...

Location

United States , Salt Lake City

Salary:

Not provided

Blueprint Staffing

Expiration Date

Until further notice

Requirements

High attention to detail and organizational skills
Strong working knowledge of entertainment lighting and rigging
Understanding of standard control protocols (DMX, RDM, sACN, etc)
The ability to read and understand schematics and mechanical drawings
Familiarity with computer networking
Self-motivated but able to collaborate with others
Strong aptitude with mechanical and electrical systems
Ability to prioritize and work well with time constraints
Interpersonal, time management, and problem-solving skills
Proficiency in communication with a broad range of personnel and personality types

Job Responsibility

Customer service via phone and email for lighting equipment
Installation, commissioning, and programming of new lighting control systems
Provide training for end-users and colleagues
Troubleshooting, service, and support for lighting control systems and fixtures
Generate, maintain, and organize related files
Maintain factory certification with industry partners
Stay up to date on industry trends and manufacturer product offerings
Advise systems integrators on system design
Evaluate project site conditions and status

What we offer

Fully funded health care benefits for you and your family!
Fully paid vacation, sick/personal time, and an additional ten paid holidays
401k w/ employer match

Fulltime

Senior Service Desk Technician

Our client is seeking a Senior Service Desk Technician to provide advanced techn...

Location

United States , Jersey City

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Associate or Bachelor’s degree in IT or equivalent experience
3+ years in Service Desk/Help Desk with advanced troubleshooting
leadership/mentoring experience preferred
ITIL, CompTIA, Microsoft, or vendor-specific credentials are a plus
Strong knowledge of hardware, operating systems (Windows/macOS), Office suites, Active Directory, networking, and remote support tools

Job Responsibility

Troubleshoot complex IT issues related to hardware, software, and networks
Engage professionally with end users
Track service desk metrics, generate performance reports, and document resolutions
Stay updated on emerging technologies and share insights with the team

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Fulltime

Help Desk Level 2 Support Technician

We are seeking a dedicated and knowledgeable Help Desk Level 2 Support Technicia...

Location

United States , Minneapolis

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum 2 years of experience in a technical support role
Excellent problem-solving and critical thinking skills
High level customer service skills
Ability to work in a fast-paced environment

Job Responsibility

Installation of multilayered solutions with precision and accuracy
Collaboration and communication with international teams to ensure the successful execution of tasks
Troubleshooting technical issues, ensuring swift and efficient problem resolution
Coordinating repairs of end-user products, demonstrating exceptional product knowledge and customer service skills
Directly interfacing with end users to ensure their technology-related concerns and queries are professionally addressed
Managing communications across various platforms including calls, emails, and web portal support in CRM, and thoroughly documenting interactions
Assisting field technicians, providing troubleshooting support for all products
Contribute as a united team member, working diligently towards reducing ticket counts to manageable levels

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Fulltime

Desktop Support Analyst

Location

United States , Austin

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience with various desktop systems, operating systems, and diverse technical environments
Excellent customer service orientation and verbal communication skills
Experience Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices
Ability to install software for and troubleshoot a wide range of applications
Analytical thinking and problem-solving ability
CompTIA A+ certification or equivalent certification
Provide assistance for network relates issues
Update the inventory of phones, peripherals and system cards( like TDM, digital and CPU cards etc.) to network voice team
Testing the cables using the tester for IP phone and TDM phones from patch panel to user’s desk

Job Responsibility

Install and configure desktops, laptops, mobile devices, and associated peripherals and related software
Perform Break Fix, Desk Side Support, IMACD’s, Data Migration, Refreshes, etc
Perform on-site updates, Configuration changes, or Software installations
Provide on-site technical assistance to End Users
Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent
Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement
Respond to end-user requests for updates on ticket status and promptly follow up as needed
Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)
Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs
Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades

What we offer

Healthcare (medical, dental, and vision plans)
401(k) and retirement plans
Commuter benefits
Employee and vendor discounts
Employee Assistance Program (EAP)

On-site technical support analyst

The On-Site Technical Support Analyst at NTT DATA is responsible for providing e...

Location

United States of America , Dallas

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree in a related field (preferred)
At least 2 years of experience in technical support roles
Proactive approach to problem-solving
Excellent customer service skills

Job Responsibility

Provide essential technical support for end-user systems, including desktops, networks, and mobile devices
Provide qualified technician(s) to perform any requested onsite technical support
Assist with break-fix, install, moves, adds and changes, and asset management
Break-fix office (including conference room) and end user system support (Desktop, Peripheral, Network, Phone, Mobile Device, Video Conferencing, Projection)
If applicable, break/fix documentation: Updating tickets to document tasks performed, results and any outstanding actions
Install: Deployment of new office and end user systems
Moves: Relocation of existing end user and or office equipment
Adds: Addition to existing networks
Changes: Changes to existing network or configuration
Asset management: Documentation of deployment of end user systems

What we offer

Workplace embraces diversity and inclusion
A place where you can grow, belong and thrive
Part of a global team
Equal Opportunity Employer

Fulltime

EUC Analyst

The EUC Analyst role involves designing and implementing enterprise-scale End Us...

Location

Mexico , Hermosillo

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor’s degree in computer science, Information Technology, or a related field
Possess 5/10 years of relevant professional experience or equivalent combination of education/experience
Proven experience as an SCCM/Intune Engineer or similar role
Significant experience designing, developing and deploying PowerShell scripts in production environments
Strong understanding of mobile device management (MDM) and mobile application management (MAM) principles
Experience with endpoint security solutions and protocols
Excellent problem-solving and communication skills
Ability to work collaboratively in an Information Technology, or a related field
In-depth knowledge of Microsoft Intune, including configuration, policy management, and troubleshooting, AutoPilot in a fully managed and/or Co-Managed environment, and Apple ADE, Samsung Knox
Familiarity with Microsoft 365 suite, Defender and integration with Intune

Job Responsibility

Analyze and understand our current workstation management environment
Manage user devices in our SCCM / MEM / Intune environment
Design, manage and update workstation configurations (image/AutoPilot)
Manage and design new Policies in our Active Directory/Intune environment
Manage application deployments and their updates
Develop and deploy scripts for the complex configuration of Windows
Document the processes, structure and configuration put in place
Supports complex and modern end user computing solutions
Understands and promotes end user technology standards for hardware, OS, core applications, and peripherals
Support end user architecture to evaluate, establish, integrate and maintain end user technology applications used to manage desktops, laptops, virtual desktops, virtual applications and mobile devices

IT End User Services Technician

American Nursing Care

Location:
United States , Silverdale

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 01, 2026

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