CrawlJobs Logo

IT End User Services Technician

americannursingcare.com Logo

American Nursing Care

Location Icon

Location:
United States , Carrington

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Employment contract

Salary Icon

Salary:

23.80 - 35.41 USD / Hour
Save Job
Save Icon
Apply Position

Job Description:

Members of the End User Services (EUS) Technical Support team are responsible for on-site and/or on-site installation, maintenance, troubleshooting and/or repair of desktop, notebook and mobile PC workstations, printers, and associated peripherals. The EUS team member monitors the performance of desktop hardware and maintains a secure environment. Professionals in this job family understand the Key Performance Indicators (KPIs) that identify the success of the services they provide and continually strive for improvements to operational efficiencies and seek to continually add value to the services delivered to the user community.

Job Responsibility:

  • Provides the desktop hardware deployment and implementation of low to medium complexity and cross functional programs or projects and/or provides support for the user community with high complexity
  • Works on multiple projects as a project team member. Acts as a subject matter expert in one or more areas
  • Responds to incidents, diagnoses and resolves complex problems and provides guidance to other team members. Contributes to knowledge management database for problem reporting and resolution. Escalates issues when necessary. Integrates with problem management and performs root cause analysis when necessary
  • Responds to assigned issues and participates in the advanced troubleshooting, purchasing, and deployment of new devices, upgrades, fixes and new installations. Provides feedback on technical process issues to improve overall service delivery. Participates in local and enterprise projects of low to moderate complexity. May coach and advise other team members. Participates in on-call rotation and provides on-call support
  • Exhibits knowledge of advanced desktop services skills. Ability to work closely with cross- functional IT teams on complex issues. Continues to build solid understanding of processes, procedures, and CommonSpirit Health standards
  • Performs proactive maintenance on devices. Participates in the “smart hands” program to assist other IT functional areas when needed
  • General knowledge of Operational Level Agreements (OLAs) and always works within those metrics
  • Day to day interactions with user community and works collaboratively with Business and IT Stakeholders as it relates to Incident Management, Request fulfillment and Problem Management
  • Provides guidance, training and problem solving assistance to other team members

Requirements:

  • Associates degree or technical institute degree/certificate preferred
  • 2-4 years of experience in the service industry
  • Solid customer service skills required
  • Strong knowledge of Windows operating system environment, network printing systems and Microsoft Office modules
  • Healthcare experience preferred
  • Google Suite experience preferred

Nice to have:

  • Healthcare experience
  • Google Suite experience
What we offer:
  • medical
  • prescription drug
  • dental
  • vision plans
  • life insurance
  • paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually)
  • tuition reimbursement
  • retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings

Additional Information:

Job Posted:
April 23, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
American Nursing Care - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for IT End User Services Technician

IT End User Services Technician

Members of the End User Services (EUS) Technical Support team are responsible fo...
Location
Location
United States , Lufkin
Salary
Salary:
24.27 - 36.10 USD / Hour
americannursingcare.com Logo
American Nursing Care
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Associates degree or technical institute degree/certificate preferred
  • 2-4 years of experience in the service industry required
  • Solid customer service skills required
  • Strong knowledge of Windows operating system environment, network printing systems and Microsoft Office modules
  • Healthcare experience preferred
  • Google Suite experience preferred
Job Responsibility
Job Responsibility
  • On-site and/or remote installation, maintenance, troubleshooting and/or repair of desktop, notebook and mobile PC workstations, printers, and associated peripherals
  • Responding to incidents and problems, and fulfilling requests
  • Troubleshoots a wide variety of technical problems
  • Monitors the performance of desktop hardware and maintains a secure environment
  • Provides desktop hardware support for the user community
  • Performs troubleshooting for moderate to high complex hardware, software and system problems
  • May be assigned to one or more projects as a project team member
  • Responds to incidents, performs diagnosis, executes incident resolution for those requiring medium to high complexity
  • Responds to customer requests received via the Service Management application
  • Assists in the maintenance of and enters appropriate data into the device asset management system and the knowledge management systems
What we offer
What we offer
  • Medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings
  • Fulltime
Read More
Arrow Right

End Point Technician

The End Point Technician is responsible for basic installation and troubleshooti...
Location
Location
United States , Chicago
Salary
Salary:
Not provided
adtalem.com Logo
Adtalem Global Education
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • BS/BA degree in Computer Science, Networking, or related field, or equivalent industry experience
  • Minimum 3 years enterprise (2500+ clients) experience with Microsoft Windows Clients (Windows 10/11) in a Windows 2019 Active Directory environment
  • Knowledge of Windows networking including DHCP, DNS, WINS, TCP/IP
  • Knowledge of hardware troubleshooting (Laptops, Network printers, Video Conferencing equipment)
  • Knowledge of the major client software packages (Microsoft365 Apps, IBM Client Access, FTP, Adobe, ServiceNow, etc.)
  • Experience using Microsoft Intune and Autopilot for imaging PCs
  • Experience of supporting offsite end users via remote support tool. (LogMeIn Rescue)
  • Experience troubleshooting Macintosh OSX
  • Experience supporting mobile devices (Android, Apple iOS)
  • Knowledge of Microsoft365 mailbox management
Job Responsibility
Job Responsibility
  • Develop strong business relationships and provide excellent customer services
  • Resolve customer issues with effective problem-solving skills
  • Provides support and communicates appropriately across multiple levels within the organization, including executive leadership
  • Anticipate User needs by driving innovation through design and implementation of a consistent roadmap for End User Computing that encompass People, Process, and Technology
  • Demonstrate high standards for End User Support Services
  • Timely installation and repair of computer system hardware, operating systems, software and peripherals
  • Provide onsite and offsite end user support
  • Setup and configure A/V equipment for meetings
  • Manages assigned service requests
  • Maintain inventory accuracy of computer hardware
What we offer
What we offer
  • Health, dental, vision, life and disability insurance
  • 401k Retirement Program + 6% employer match
  • 15 Days of Paid Vacation Days each Calendar Year
  • 12 Paid Holidays + 2 floating holidays
  • Fulltime
Read More
Arrow Right

Lighting Service Technician

Seeking a Lighting Service Technician to work on theatrical/stage lighting, TV s...
Location
Location
United States , Salt Lake City
Salary
Salary:
Not provided
staffingblueprint.com Logo
Blueprint Staffing
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High attention to detail and organizational skills
  • Strong working knowledge of entertainment lighting and rigging
  • Understanding of standard control protocols (DMX, RDM, sACN, etc)
  • The ability to read and understand schematics and mechanical drawings
  • Familiarity with computer networking
  • Self-motivated but able to collaborate with others
  • Strong aptitude with mechanical and electrical systems
  • Ability to prioritize and work well with time constraints
  • Interpersonal, time management, and problem-solving skills
  • Proficiency in communication with a broad range of personnel and personality types
Job Responsibility
Job Responsibility
  • Customer service via phone and email for lighting equipment
  • Installation, commissioning, and programming of new lighting control systems
  • Provide training for end-users and colleagues
  • Troubleshooting, service, and support for lighting control systems and fixtures
  • Generate, maintain, and organize related files
  • Maintain factory certification with industry partners
  • Stay up to date on industry trends and manufacturer product offerings
  • Advise systems integrators on system design
  • Evaluate project site conditions and status
What we offer
What we offer
  • Fully funded health care benefits for you and your family!
  • Fully paid vacation, sick/personal time, and an additional ten paid holidays
  • 401k w/ employer match
  • Fulltime
Read More
Arrow Right

Senior Service Desk Technician

Our client is seeking a Senior Service Desk Technician to provide advanced techn...
Location
Location
United States , Jersey City
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Associate or Bachelor’s degree in IT or equivalent experience
  • 3+ years in Service Desk/Help Desk with advanced troubleshooting
  • leadership/mentoring experience preferred
  • ITIL, CompTIA, Microsoft, or vendor-specific credentials are a plus
  • Strong knowledge of hardware, operating systems (Windows/macOS), Office suites, Active Directory, networking, and remote support tools
Job Responsibility
Job Responsibility
  • Troubleshoot complex IT issues related to hardware, software, and networks
  • Engage professionally with end users
  • Track service desk metrics, generate performance reports, and document resolutions
  • Stay updated on emerging technologies and share insights with the team
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • Eligibility to enroll in company 401(k) plan
  • Fulltime
Read More
Arrow Right

Support technician

We’re on the lookout for an Enterprise IT Operations Support Technician to join ...
Location
Location
United Kingdom , Sunderland
Salary
Salary:
Not provided
justeattakeaway.com Logo
Just Eat Takeaway.com
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1st or 2nd line role within end user support
  • A good foundation in end user support tools
  • Excellent customer service skills
  • Experience escalating incidents to appropriate teams and collaborating with teams to ensure great outcomes for our users
  • Handling access requests while upholding compliancy standards
  • Good Technical skills in the following: Operating systems: Windows desktop 11, Mac OSX and Chrome OS
  • Applications: GSuite, Atlassian products (Jira), Slack
  • User/Device management tools: Active Directory, Google Admin, Intune
  • Excellent written and spoken English
  • Excellent communication skills
Job Responsibility
Job Responsibility
  • Supporting our end users around the globe, ensuring suitable processes are followed and support is in place
  • Ensuring the highest level of service is delivered, high performance and quality is maintained and our end user support experience is valued
  • Input ideas and creativity to the Enterprise IT Operations management team
  • To work within a global environment and team setting
  • The availability, security and scalability of our IT services platform
  • Delivering our services roadmap
  • Techaway function (end user IT support)
  • Fulltime
Read More
Arrow Right

Help Desk Level 2 Support Technician

We are seeking a dedicated and knowledgeable Help Desk Level 2 Support Technicia...
Location
Location
United States , Minneapolis
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 2 years of experience in a technical support role
  • Excellent problem-solving and critical thinking skills
  • High level customer service skills
  • Ability to work in a fast-paced environment
Job Responsibility
Job Responsibility
  • Installation of multilayered solutions with precision and accuracy
  • Collaboration and communication with international teams to ensure the successful execution of tasks
  • Troubleshooting technical issues, ensuring swift and efficient problem resolution
  • Coordinating repairs of end-user products, demonstrating exceptional product knowledge and customer service skills
  • Directly interfacing with end users to ensure their technology-related concerns and queries are professionally addressed
  • Managing communications across various platforms including calls, emails, and web portal support in CRM, and thoroughly documenting interactions
  • Assisting field technicians, providing troubleshooting support for all products
  • Contribute as a united team member, working diligently towards reducing ticket counts to manageable levels
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • Eligibility to enroll in company 401(k) plan
  • Fulltime
Read More
Arrow Right

On-site technical support analyst

The On-Site Technical Support Analyst at NTT DATA is responsible for providing e...
Location
Location
United States of America , Dallas
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in a related field (preferred)
  • At least 2 years of experience in technical support roles
  • Proactive approach to problem-solving
  • Excellent customer service skills
Job Responsibility
Job Responsibility
  • Provide essential technical support for end-user systems, including desktops, networks, and mobile devices
  • Provide qualified technician(s) to perform any requested onsite technical support
  • Assist with break-fix, install, moves, adds and changes, and asset management
  • Break-fix office (including conference room) and end user system support (Desktop, Peripheral, Network, Phone, Mobile Device, Video Conferencing, Projection)
  • If applicable, break/fix documentation: Updating tickets to document tasks performed, results and any outstanding actions
  • Install: Deployment of new office and end user systems
  • Moves: Relocation of existing end user and or office equipment
  • Adds: Addition to existing networks
  • Changes: Changes to existing network or configuration
  • Asset management: Documentation of deployment of end user systems
What we offer
What we offer
  • Workplace embraces diversity and inclusion
  • A place where you can grow, belong and thrive
  • Part of a global team
  • Equal Opportunity Employer
  • Fulltime
Read More
Arrow Right

On-site Intune Compute & MDM Technician

NTT Data Services is looking for an energetic fast learning and self-motivated c...
Location
Location
Canada , Tiverton
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in computer science, Information Technology, or a related field
  • Possess 3-8 years of relevant professional experience or equivalent combination of education/experience
  • Proven experience as an SCCM/Intune Engineer or similar role
  • Significant experience designing, developing and deploying PowerShell scripts in production environments
  • Strong understanding of mobile device management (MDM) and mobile application management (MAM) principles
  • Experience with endpoint security solutions and protocols
  • Excellent problem-solving and communication skills
  • Ability to work collaboratively in an Information Technology, or a related field
  • In-depth knowledge of Microsoft Intune, including configuration, policy management, and troubleshooting, AutoPilot in a fully managed and/or Co-Managed environment, and Apple ADE, Samsung Knox
  • Familiarity with Microsoft 365 suite, Defender and integration with Intune
Job Responsibility
Job Responsibility
  • Analyze and understand our current workstation management environment
  • Manage user devices in our SCCM / MEM / Intune environment
  • Manage and update workstation configurations (image/AutoPilot)
  • Manage and implement new Policies in our Active Directory/Intune environment
  • Manage application deployments and their updates
  • Develop and deploy scripts for the complex configuration of Windows
  • Document the processes, structure and configuration put in place
  • Supports complex and modern end user computing solutions
  • Understands and promotes end user technology standards for hardware, OS, core applications, and peripherals
  • Support end user architecture to evaluate, establish, integrate and maintain end user technology applications used to manage desktops, laptops, virtual desktops, virtual applications and mobile devices
  • Fulltime
Read More
Arrow Right