IT End User Services Technician

• On-site and/or remote installation, maintenance, troubleshooting and/or repair of desktop, notebook and mobile PC workstations, printers, and associated peripherals
• Responding to incidents and problems, and fulfilling requests
• Troubleshoots a wide variety of technical problems
• Monitors the performance of desktop hardware and maintains a secure environment
• Provides desktop hardware support for the user community
• Performs troubleshooting for moderate to high complex hardware, software and system problems
• May be assigned to one or more projects as a project team member
• Responds to incidents, performs diagnosis, executes incident resolution for those requiring medium to high complexity
• Responds to customer requests received via the Service Management application
• Assists in the maintenance of and enters appropriate data into the device asset management system and the knowledge management systems
• Responds to assigned issues and troubleshoots problems with desktops, laptops, tablets, mobile carts, printers and peripherals, including purchasing and deployment of new devices
• Performs proactive maintenance on devices
• Participates in the “smart hands” program to assist other IT functional areas when needed
• Day to day interactions with user community and works collaboratively with Business and IT Stakeholders
• Provides guidance, training and problem solving assistance to other team members

• Associates degree or technical institute degree/certificate preferred
• 2-4 years of experience in the service industry required
• Solid customer service skills required
• Strong knowledge of Windows operating system environment, network printing systems and Microsoft Office modules
• Healthcare experience preferred
• Google Suite experience preferred

• Healthcare experience
• Google Suite experience

Medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings