IT End User Services Specialist

• Provide technical support to staff, ensuring the smooth operation of their hardware, software, and IT services
• Diagnose and resolve technical issues for various devices and applications
• Install/configure equipment
• Provide user training
• Manage support tickets
• Provide desktop hardware deployment and implementation of low to medium complexity and cross functional programs or projects
• Provide support for the user community with high complexity
• Perform troubleshooting for highly complex hardware, software and system problems for multiple device types
• Work on multiple projects as a project team member
• Act as a subject matter expert in one or more areas
• Work with customers in the support, maintenance and deployment of desktop hardware as well as the information support processes
• Respond to incidents, diagnoses and resolves complex problems and provides guidance to other team members
• Contribute to knowledge management database for problem reporting and resolution
• Escalate issues when necessary
• Integrate with problem management and perform root cause analysis when necessary
• Respond to customer requests of high complexity
• Interact with the customers in a courteous and professional manner

Associates degree or technical institute degree/certificate and 4-6 years relevant experience

Healthcare experience

• Medical
• prescription drug
• dental
• vision plans
• life insurance
• paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually)
• tuition reimbursement
• retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings