It End User Services Specialist

• Provides the desktop hardware deployment and implementation of low to medium complexity and cross functional programs or projects and/or provides support for the user community with high complexity
• Performs troubleshooting for highly complex hardware, software and system problems for multiple device types
• Works on multiple projects as a project team member
• Acts as a subject matter expert in one or more areas
• Responsible for working with customers in the support, maintenance and deployment of desktop hardware as well as the information support processes
• Responds to incidents, diagnoses and resolves complex problems and provides guidance to other team members
• Contributes to knowledge management database for problem reporting and resolution
• Escalates issues when necessary
• Integrates with problem management and performs root cause analysis when necessary
• Responds to customer requests of high complexity
• Interacts with the customers in a courteous and professional manner

• Associates degree or technical institute degree/certificate, required
• 4-6 years relevant experience, required
• Healthcare experience, preferred
• Advanced customer service skills
• Proficient in Windows operating system environment, network printing systems and Microsoft Office modules

Healthcare experience

• medical
• prescription drug
• dental
• vision plans
• life insurance
• paid time off
• tuition reimbursement
• retirement plan benefit(s) including, but not limited to, 401(k), 403(b)