IT End User Services Specialist Job at American Nursing Care (Sacramento)

It End User Services Specialist

Members of the End User Services (EUS) Technical Support team are responsible fo...

Location

United States , Colorado Springs

Salary:

28.80 - 42.84 USD / Hour

American Nursing Care

Expiration Date

Until further notice

Requirements

Associates degree or technical institute degree/certificate, required
4-6 years relevant experience, required
Healthcare experience, preferred
Advanced customer service skills
Proficient in Windows operating system environment, network printing systems and Microsoft Office modules

Job Responsibility

Provides the desktop hardware deployment and implementation of low to medium complexity and cross functional programs or projects and/or provides support for the user community with high complexity
Performs troubleshooting for highly complex hardware, software and system problems for multiple device types
Works on multiple projects as a project team member
Acts as a subject matter expert in one or more areas
Responsible for working with customers in the support, maintenance and deployment of desktop hardware as well as the information support processes
Responds to incidents, diagnoses and resolves complex problems and provides guidance to other team members
Contributes to knowledge management database for problem reporting and resolution
Escalates issues when necessary
Integrates with problem management and performs root cause analysis when necessary
Responds to customer requests of high complexity

What we offer

medical
prescription drug
dental
vision plans
life insurance
paid time off
tuition reimbursement
retirement plan benefit(s) including, but not limited to, 401(k), 403(b)

Fulltime

Associate End User Compute Technical Services Systems Integration Specialist

This entry-level role involves learning to manage configurations, installations,...

Location

Singapore , Singapore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree in IT or Computing
Relevant certifications

Job Responsibility

Manage configurations, installations, and break/fix events
Work closely with the TS Systems Integration team
Develop skills in Microsoft technologies like Active Directory, M365, and Azure

End User Support Specialist

We are looking for a skilled End User Support Specialist to join our team in Wal...

Location

United States , Walton Hills, Ohio

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 1–3 years of experience in IT support or helpdesk roles
Proficiency in Microsoft Office 365 suite and administration
Familiarity with Windows 10 operating system and Active Directory
Solid understanding of desktop hardware and imaging processes
Knowledge of basic networking concepts and troubleshooting
Strong problem-solving abilities and excellent communication skills
Ability to work independently and prioritize tasks effectively
Commitment to delivering high-quality technical support and customer service

Job Responsibility

Provide technical support for Office 365 applications, including troubleshooting issues with Outlook, Teams, SharePoint, and OneDrive
Manage user accounts, password resets, and access permissions using the Microsoft 365 Admin Center
Diagnose and repair hardware problems for desktops, laptops, printers, and other peripheral devices
Assist in resolving Windows operating system errors and basic networking connectivity issues
Maintain detailed records of incidents and resolutions in the ticketing system for future reference
Educate employees on effective use of Office 365 tools and security best practices
Collaborate with the IT team to address complex technical challenges and ensure prompt solutions
Perform desktop imaging and configuration to prepare workstations for deployment
Support Active Directory operations, including user account management and directory updates
Stay updated on the latest Microsoft technologies and assist in implementing system improvements

What we offer

Medical, vision, dental, and life and disability insurance
Eligible to enroll in company 401(k) plan

Specialist AEM Edge Delivery Services Front-End Developer

As an AEM EDS Front-End Developer, you will play a key role in developing Adobe ...

Location

Colombia

Salary:

Not provided

Valtech

Expiration Date

Until further notice

Requirements

7+ years of experience
Bachelor’s degree in Computer Science, Software Engineering, Information Systems or related fields
Advanced English
Experience with AEM Edge Delivery Services
Experience with Front-End development and Adobe Experience Manager
Familiarity with AEM Sites, Content Fragments, and Experience Fragments
Experience working with Agile software development methodologies
Experience with Git
Strong frontend development skills (JavaScript, CSS, HTML)
Familiarity with component frameworks/libraries (e.g., Angular, React, or Vue)

Job Responsibility

Work closely with our project managers, business analysts, QA team, and solution architects to deliver high-quality, high-performance AEM solutions within our clients’ deadlines and budgets
Provide solutions to front-end challenges following AEM best practices
Write elegant and high-performance code on the AEM platform
Participate in story refinement and requirements analysis
Develop solutions based on user stories
Follow Agile methodology
Create clear and maintainable projects, documentation, prototypes, and other technical deliverables
Ensure secure development practices and compliance with standards
Improve technical aspects of the product by identifying issues in architecture, performance, code, or processes
Participate in development and improvement activities based on designs proposed by the architect/technical lead

What we offer

Flexibility, with remote and hybrid work options (country-dependent)
Career advancement, with international mobility and professional development programs
Learning and development, with access to cutting-edge tools, training and industry experts

Specialist AEM Edge Delivery Services Front-End Developer

As an AEM EDS Front-End Developer, you will play a key role in developing Adobe ...

Location

Mexico

Salary:

Not provided

Valtech

Expiration Date

Until further notice

Requirements

7+ years of experience
Bachelor’s degree in Computer Science, Software Engineering, Information Systems or related fields
Advanced English
Experience with AEM Edge Delivery Services
Experience with Front-End development and Adobe Experience Manager
Familiarity with AEM Sites, Content Fragments, and Experience Fragments
Experience working with Agile software development methodologies
Experience with Git
Strong frontend development skills (JavaScript, CSS, HTML)
Familiarity with component frameworks/libraries (e.g., Angular, React, or Vue)

Job Responsibility

Work closely with our project managers, business analysts, QA team, and solution architects to deliver high-quality, high-performance AEM solutions within our clients’ deadlines and budgets
Provide solutions to front-end challenges following AEM best practices
Write elegant and high-performance code on the AEM platform
Participate in story refinement and requirements analysis
Develop solutions based on user stories
Follow Agile methodology
Create clear and maintainable projects, documentation, prototypes, and other technical deliverables
Ensure secure development practices and compliance with standards
Improve technical aspects of the product by identifying issues in architecture, performance, code, or processes
Participate in development and improvement activities based on designs proposed by the architect/technical lead

What we offer

Flexibility, with remote and hybrid work options (country-dependent)
Career advancement, with international mobility and professional development programs
Learning and development, with access to cutting-edge tools, training and industry experts

New

Global Services Specialist - Applications (OA)

The Global Services Specialist will work with Customers and Partners globally to...

Location

Australia , Perth

Salary:

Not provided

Wenco (a Hitachi Construction Machinery...

Expiration Date

Until further notice

Requirements

10+ years relevant experience as in engineering, computer science, or mining, or technology sector preferably at top tier mining customer
Experience in implementing and supporting mining FMS and autonomous haulage solutions, including the Open Autonomy product. Both hardware and software
Experience in supporting mining FMS, Autonomy, high Precision and Asset Health solutions. (Wenco Open Autonomy, Modular, Hexagon, or Caterpillar) will be advantageous
Experience in project implementation and change management
Experience with IT systems, software programming and data base systems is a plus
Experience creating and delivering presentations to technical audiences
Understanding of mining operations, as well as with IT systems
Ability to understand business problems and how to apply technology and processes to meet problems
Ability to set objectives and develop plans
Proactive problem solver, with strong analytics and ability to map analysis to business priorities

Job Responsibility

Provide phone, email and remote access support for existing customers and partners
Provide technical solution input to Wenco and partner Sales and Marketing on new customer opportunities and projects
Assist Wenco and partner support organizations to record/document all client issues through to resolution using Wenco’s issue tracking system
Review and contribute to product documentation
Participate in formal training, but also maintain knowledge of the evolving system through reading and information sharing with other engineers
Consult with Product Management on system use cases for product development
Collaboratively work with Wenco Development Teams, Regional Support teams, and Product Management ensure Wenco applications and solutions are functioning correctly and delivering value to end user
Work a rotating 12-hour shift roster, and be flexible and available outside of scheduled shift hours as required to attend to client and project related issues
Analyse and reproduce issues/bugs
Participate actively in quality risk assessments

Fulltime

New

It Specialist

Location

India , Kochi

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Technical, Trade, or Vocational School Degree
At least 2 years of related work experience
No supervisory experience
None

Job Responsibility

Install, configure, manage, maintain, test, evaluate, and repair computer networks, workstations, support server system(s), supporting hardware/software, user accounts, and computer/telephone rooms
Train/instruct users in proper use and security of all systems
Troubleshoot/repair/resolve technical problems/issues related to computer hardware/software/LAN and WAN/internet
Respond to program error messages
Provide network communications support and technical guidance
Refer major problems to vendors/technicians
Analyze, recommend, and implement process improvements
Consult with others to assess/analyze/resolve computing needs and system requirements
Inspect, test, and diagnose computer equipment/systems
Plan and coordinate information technology-related equipment installations, moves, additions, changes, and system enhancements

Fulltime

Specialist, It Global Service Desk

Location

Philippines , Makati City

Salary:

Not provided

Puma Group

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science/Engineering and/or Information Technology or a similar course
Has experience with User and System Support
Has experience in Retail / IT / Wholesales / Fashion / Factory industry
At least 3 years of experience in IT Service Desk or Global Support
Good command of written and spoken english
Technical knowledge in Endpoint management (Windows/macOS), M365 (Outlook, Teams, OneDrive, SharePoint) Intune / Endpoint Manager fundamentals, Identity & access management concepts (accounts, MFA, group access, licenses), Basic networking concepts (DNS, connectivity, VPN), IT Security fundamentals, and Mobile/Multimedia products and devices
Amenable for shifting schedule
Willing to work onsite in Makati

Job Responsibility

The Specialist IT Global Service Desk provides Level 1 remote and on-site IT support (hardware, software, network and security), owning incidents end-to-end with clear user communication, timely support, thorough documentation, and structured escalation to Level 2/3 teams as needed
The role contributes to service quality, knowledge management, and continuous process improvement by maintaining knowledge articles and analyzing recurring issues, while operating on a rotating shift schedule to support APAC and North America time zones
Perform first-level diagnosis and troubleshooting IT support to users on designated rotational shift
Provide support in accordance with established processes and document incidents and remedies
Use troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls
Escalate problems when unable to make proper determination
Advise and educate users within procedural guidelines to ensure a complete solution to their technical or service questions
Complete required product training modules on time to remain competent of current technology offerings
Identify and provide input on unique or recurring user problems
Maintain strong compliance with organizational, security, and operational standards

Fulltime

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IT End User Services Specialist

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