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IT End User Services Specialist

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American Nursing Care

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Location:
United States , Sacramento

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

31.68 - 47.13 USD / Hour
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Job Description:

As an IT End User Services Professional, you will provide technical support to staff, ensuring the smooth operation of their hardware, software, and IT services. Every day you will diagnose and resolve technical issues for various devices and applications, install/configure equipment, provide user training, and manage support tickets. To be successful, you will demonstrate strong troubleshooting skills, a comprehensive IT understanding, and excellent customer service, ensuring high end-user productivity and satisfaction.

Job Responsibility:

  • Provide technical support to staff, ensuring the smooth operation of their hardware, software, and IT services
  • Diagnose and resolve technical issues for various devices and applications
  • Install/configure equipment
  • Provide user training
  • Manage support tickets
  • Provide desktop hardware deployment and implementation of low to medium complexity and cross functional programs or projects
  • Perform troubleshooting for highly complex hardware, software and system problems for multiple device types
  • Work on multiple projects as a project team member
  • Act as a subject matter expert in one or more areas
  • Work with customers in the support, maintenance and deployment of desktop hardware as well as the information support processes
  • Respond to incidents, diagnose and resolve complex problems and provide guidance to other team members
  • Contribute to knowledge management database for problem reporting and resolution
  • Escalate issues when necessary
  • Integrate with problem management and perform root cause analysis when necessary
  • Respond to customer requests of high complexity
  • Interact with the customers in a courteous and professional manner
  • Perform walks with cable vendors to identify location of new Cat6 ethernet cable drops
  • Attendance required in daily 15 minutes morning team operational meetings and weekly one hour team meetings

Requirements:

  • Associates degree or technical institute degree/certificate and 4-6 years relevant experience
  • Excellent customer support skills needed to assist users who may not be technically proficient in an Healthcare environment
  • Comfortable with working in IT data closets like an Intermediate Distribution Frame (IDF) or Main Distribution Frame (MDF)
  • Experience with connecting data cables to patch panels and network switches
  • Experience upgrading Windows Operating System computers to version 11.0

Nice to have:

  • Healthcare experience
  • Experience with Google Workspace tools and Service Now IT Ticketing application
What we offer:
  • Medical, prescription drug, dental, vision plans
  • Life insurance
  • Paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually)
  • Tuition reimbursement
  • Retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings

Additional Information:

Job Posted:
February 17, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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