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IT End User Engineer

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Rogers Behavioral Health

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Location:
United States , Oconomowoc

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The IT End User Engineer supports and enhances our organization's end-user computing experience. This role is responsible for deployment and ongoing management of desktop, mobile, and collaboration technologies, ensuring user satisfaction, and delivering high-quality technical support. The End User Engineer will work closely with IT teams, vendors, and business users to troubleshoot issues, deploy hardware/software solutions, and support day-to-day end-user operations across various systems and platforms.

Job Responsibility:

  • Develop, build, and maintain application packages for deployment
  • Ensure compatibility, performance, and security of application packages
  • Collaborate with software vendors and internal stakeholders to resolve packaging-related issues
  • Administer device lifecycle processes including provisioning, patching, and decommissioning
  • Administer Microsoft Intune to deploy, maintain, and upgrade applications, configurations, and policies for end user devices
  • Implement and manage endpoint profiles, compliance rules, and security settings
  • Provide advanced technical support and troubleshooting for end user issues
  • Serve as a subject matter expert and escalation point for other end user support teams
  • Analyze and resolve escalated incidents and service requests within agreed upon SLAs
  • Collaborate with cross-functional teams to streamline processes and improve end user experience
  • Share expertise and provide training to other team members
  • Contribute to the development and maintenance of knowledge base articles, technical documentation, and standard operating procedures
  • Promotes department goals as well as the mission of the hospital
  • Participate in daily team huddles and department meetings
  • Consistently meet individual and team key performance indicators (KPIs)
  • Communicates with all individuals in a positive and professional manner
  • Support the mission and values of Rogers Behavioral Health by delivering compassionate, solutions focused support

Requirements:

  • Bachelor’s degree in computer science, or related field and/or equivalent work experience
  • 3+ years’ experience required in end-user support and desktop engineering
  • Valid driver's license and must be insurable by Rogers
  • Experience with Microsoft InTune, SCCM and Jamf Pro
  • Proficiency in Windows 11, macOS, Office 365
  • Strong understanding of Hybrid Azure AD and identity management
  • Familiarity with NIST and HIPAA Privacy compliance frameworks
  • Proficiency in Powershell scripting for automation and device configuration
  • Experience supporting a variety of end-user devices and peripherals
  • Excellent troubleshooting, communication, and documentation skills
What we offer:
  • Health, dental, and vision insurance coverage for you and your family
  • 401(k) retirement plan
  • Employee share program
  • Life/disability insurance
  • Flex spending accounts
  • Tuition reimbursement
  • Health and wellness program
  • Employee assistance program (EAP)

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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