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We are looking for an experienced IT Director to lead the technology operations of a ski resort in Ketchum, Idaho. This role requires a combination of technical expertise and leadership skills to ensure the seamless operation of guest- and employee-facing systems. The ideal candidate will thrive in a dynamic environment and have a deep understanding of IT infrastructure within the hospitality industry.
Job Responsibility:
Oversee daily IT operations to ensure the consistent performance and reliability of resort technology systems
Manage a local team responsible for ticketing, point-of-sale systems, and other critical infrastructure
Build and maintain strong relationships with vendors and technology partners to support operational needs
Provide technical leadership and accountability for IT staff, fostering a collaborative and results-driven environment
Monitor and resolve IT incidents and outages promptly to minimize disruptions
Support on-mountain technology systems, including ski gates and digital signage
Collaborate with resort leadership to align technology strategies with business goals
Ensure compliance with disaster recovery protocols and implement measures to protect critical systems
Evaluate and improve existing IT processes to enhance efficiency and user experience
Requirements:
At least 5 years of IT experience, including system administration and operational management with attention to detail
Relevant certifications such as CompTIA, Microsoft, or Cisco
Proven leadership and problem-solving skills, with the ability to communicate effectively across teams
Bachelor’s degree in a related field is preferred but not required
Familiarity with industry-specific systems such as Lumiplan, InfoGenesis, and ski gate technologies
Hands-on experience with ticketing systems and point-of-sale infrastructure
Background in the hospitality, resort, or recreation sectors is highly valued
Strong understanding of disaster recovery and IT security protocols