It director, Robert Half

Robert Half

Location:
United States, Las Vegas

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Looking for an experienced IT Director to oversee and enhance technology operations across international offices, focusing on exceptional service, robust security, and integrating IT into business processes.

Job Responsibility:

Develop and lead a customer-centric IT service organization with clear performance metrics and user satisfaction goals
supervise global help desk operations to guarantee responsive and proactive support
implement monitoring tools and self-service solutions to minimize downtime and disruptions for employees
establish and maintain endpoint security, mobile device management systems, and secure global connectivity
enforce zero-trust security frameworks, multi-factor authentication, and compliance with global data protection standards
collaborate with external cybersecurity vendors to deploy advanced protection strategies
manage contracts, licenses, and relationships with global IT vendors and service providers
oversee infrastructure upgrades, lifecycle management, and disaster recovery planning to ensure resilience
create and maintain detailed IT documentation, including playbooks, standard operating procedures, and user guides
lead and develop global IT teams, fostering accountability, transparency, and a security-first culture across time zones

Requirements:

Proven experience in deskside support and delivering excellent user services
strong expertise in deployments and managing computer hardware systems
knowledge of backup technologies and disaster recovery planning
familiarity with Cisco technologies and global IT infrastructure
demonstrated ability to manage vendor relationships and contracts effectively
solid understanding of cybersecurity principles and compliance frameworks
exceptional leadership skills with the ability to mentor and develop distributed teams
experience implementing and maintaining monitoring tools and self-service IT solutions

What we offer:

Medical, vision, dental, and life insurance
disability insurance
eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:
September 30, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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It director