IT Director - Technology Services Support (ITSM)

Voya is seeking a IT Service Management (ITSM) Director to join the ITSM team. This individual must be a self-starter, extremely customer focus and pay close attention to detail. This candidate must enjoy working in a fast paced and complex environment. Demonstrated communication, problem solving and resource management skills are a must. The ITSM Director is accountable for managing multiple Service Management processes and large process initiatives. The ITSM Director will also interface with customers leveraging sound internal consulting skills to gather process requirements, access process design and adoption and identify continuous improvement opportunities. Additionally they interact with Senior IT leadership to identify process concerns, collaborate of improvements and communicate changes to the larger IT audience. The ITSM Director has strong written and verbal skills and is able to communicate with practitioner level individuals through senior leadership on the IT and Business side. The Director is responsible for assisting ITSM leadership with establishing and maintaining a roadmap for the ITSM disciplines. Additionally, the Director will help the ITSM team delivery capabilities and enhancements in support of the roadmap deliverables. The candidate will have an extensive knowledge of ITIL Foundation and ITSM processes. The ITSM Director is responsible for establishing solutions to address business needs related to Service Management processes. The resource will collaborate with customers, vendor partners and other Voya IT areas to develop and implement solutions.