IT Director (Technology, Data & Digital Platforms) Job at TM Forum

Director, Digital Technology Program Management

Archer is seeking a strategic and execution-focused Director, Digital Technology...

Location

United States , San Jose

Salary:

200000.00 - 260000.00 USD / Year

Archer Aviation

Expiration Date

Until further notice

Requirements

12+ years of progressive experience in program and portfolio management within enterprise technology environments
5+ years leading or scaling a PMO organization
Proven track record delivering complex, cross-functional enterprise technology programs
Experience managing large-scale enterprise systems initiatives (ERP, CRM, HCM, data platforms, cloud infrastructure)
Strong financial acumen, including portfolio budgeting, forecasting, and cost governance
Demonstrated ability to influence senior stakeholders and operate at executive levels
Expertise in hybrid delivery models (Agile, Waterfall, SAFe, or similar)
Experience working with global teams and external system integrators

Job Responsibility

Lead and evolve the Digital Technology PMO strategy, structure, and operating model to support enterprise growth and transformation
Establish scalable governance frameworks, delivery standards, and lifecycle methodologies (hybrid Agile/Waterfall)
Build a data-driven PMO with standardized reporting, portfolio analytics, and executive-level visibility
Oversee a diverse portfolio of enterprise platforms, digital initiatives, and product-enabling technologies
Drive portfolio prioritization, capacity planning, and investment alignment with business strategy
Ensure successful delivery of complex, cross-functional programs across infrastructure, enterprise systems, and digital platforms
Implement best-in-class program management practices, including integrated planning, financial oversight, and dependency management
Develop proactive risk, issue, and change management frameworks
Improve predictability of delivery, time-to-value, and stakeholder satisfaction
Serve as a strategic partner to executive leadership, business stakeholders, and technology teams

Fulltime

Director, Governance & Technology Microsoft Digital Safety Unit

The mission of Microsoft’s Digital Safety Unit is to empower every user to have ...

Location

United States , Redmond

Salary:

139900.00 - 304200.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree AND 6+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience
1+ years people management experience
3+ years of experience managing cross-functional and/or cross-team projects
Bachelor's Degree AND 12+ years experience engineering, product/technical program management, data analysis, or product development OR equivalent experience
4+ years people management experience
8+ years of experience managing cross-functional and/or cross-team projects
1+ year(s) of experience reading and/or writing code (e.g., sample documentation, product demos)
10+ years of experience leading large‑scale programs in technology, safety, governance, or related domains within complex, global organizations with 5+ years of direct manager experience
Proven ability to translate strategy, regulatory, and policy requirements into scalable, operational systems with clear ownership, measurable outcomes, and adoption by product and engineering teams
Technical fluency, with a track record of close partnership with engineering leaders on platforms, services, or AI‑enabled systems

Job Responsibility

Design, land, and continuously evolve a clear digital safety governance, risk, and control framework
Drive clarity of accountability across a broad range of stakeholders
Establish and maintain executive-ready governance rhythms
Identify opportunities to align with other regulatory disciplines to drive cross-functional efficiencies
Lead delivery of measurement frameworks, maturity models, and performance indicators
Translate business priorities into durable digital safety strategies
Partner with senior leaders to ensure insights and progress are clearly communicated
Drive cross-division technical leadership initiatives
Oversee core operational functions including incident management, operational effectiveness, governance execution, and risk and control assurance
Partner with engineering, product, legal, policy, and operations teams to embed digital safety into system design, development, and delivery

Fulltime

Head of Digital Platforms and AI Marketing Transformation, Director

We are seeking a visionary and strategic leader to join the Brand, Innovation, a...

Location

Ireland , Dublin

Salary:

130000.00 - 230000.00 EUR / Year

Citi

Expiration Date

Until further notice

Requirements

experience in digital marketing, digital product management, or marketing technology, preferably within a large, global, and regulated industry such as financial services
Proven track record of leading cross-functional teams and driving large-scale digital transformation projects from conception to completion
Deep experience with enterprise-level Content Management Systems (CMS)
Strong understanding of modern web architecture, infrastructure best practices, and the modern and evolving digital marketing technology ecosystem
Demonstrable experience in developing and implementing strategies involving AI, machine learning, or advanced data analytics
A deep understanding of the current AI landscape, particularly Generative AI and its practical applications and opportunities in marketing
Exceptional ability to think strategically, translate complex business needs into a clear technical and operational roadmap, and communicate that vision to all levels of the organization
Proven ability to manage complex projects, vendors, and POCs in a fast-paced environment
Outstanding communication and interpersonal skills, with a proven ability to influence and build consensus among a wide range of stakeholders, including technology, data science, product, legal, and marketing teams
Bachelor's/University degree, Master's degree preferred and managerial experience

Job Responsibility

Define, implement, and enforce infrastructure best practices for stability, scalability, performance, and security in partnership with our Technology organization for public-facing marketing-owned sites
Design, own, and drive a comprehensive Vertical AI transformation roadmap specifically for the Marketing & Content organization
Identify and lead the strategy for integrating critical vertical Marketing AI tooling to enhance content creation, personalization, campaign optimization, and audience insights
Determine the optimal solutions for the group by evaluating trade-offs and opportunities across various approaches
Drive the full lifecycle of AI implementation, from initial integration and optimization to ongoing performance measurement
Establish a robust framework to measure the business impact and ROI of all AI initiatives and report on progress to senior stakeholders
Foster a culture of innovation, continuous learning, and collaboration within the team and across the broader marketing organization
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards

Fulltime

Director Digital Human Resources - Digital HR and Associate Experience

The Director(s) of HR - Digital will support the System Director, Digital Associ...

Location

United States , Irving

Salary:

Not provided

CHRISTUS Health

Expiration Date

Until further notice

Requirements

Bachelor's Degree required
10+ years of project or program management experience leading or coordinating large-scale technology-based transformation and process improvement initiatives
Experience with learning management systems and authoring software applications strongly preferred
Experience with HR Digital End-User Experiences
Experience in managing enterprise-wide projects to ensure that high quality, functional solutions are delivered in a timely manner. With an emphasis on proper change management, end user training, end user communication, and deep business partnership
10+ years of project or program management experience leading or coordinating large-scale technology-based transformation and process improvement initiatives
Experience in HR Digital Media Content and Marketing
At-least 5-7 years’ experience in the graphic design/ interactive media design field
3+ years of UI/UX Design and brand management experience

Job Responsibility

Drive the strategy around the design of the platforms in harmony to produce an excellent Associate experience.
Design purposeful integration and simplicity in creating delightful HR experiences.
You love exploring and prototyping new technical experiences. This could be through partnerships with consulting partnerships initially to spearheading hackathons and innovation labs that produce new prototypes for addressing Associate needs.
Leverage Associate feedback channels such as quarterly engagement pulses, to measure and assess consistent digital Associate engagement and experience.
Develop and own digital dashboards across the CoE using data and insight to inform our design and decision making.
Partner with executive team to build and lead the HR innovation arm of Human Resources by design and implementing a design thinking programs and workshops, leveraging human center design best practices.
Translate program design into an innovative, technologically forward thinking and operational efficient solution that balances things like quality of Associate experience and operational cost of delivering.
Partner HR Leaders and HR Business Partners in each business area to ensure the approach to performance, career and Associate engagement etc. is aligned with CHRISTUS business priorities.
Partner HR Leaders and HR Business Partners in each business area to develop our ‘Moments that Matter’ (MtM) roadmap (owner), ensure CHRISTUS has a robust and consistent process for performance, development, career management and Associate engagement that is standardized across all Ministries and Job Families.
Develop and rollout the specific Associate touchpoints in the Moments that Matter map that support, for example, the effective and efficient integration of technology and on-boarding and pre-boarding program.

Fulltime

Executive Director, Digital Engineering- Aetna Member Services

We’re building a world of health around every individual — shaping a more connec...

Location

United States , Hartford

Salary:

175100.00 - 334750.00 USD / Year

CVS Health

Expiration Date

Until further notice

Requirements

15+ years of software engineering experience with deep expertise in backend systems, distributed services, and API platforms
Proven experience leading large engineering organizations delivering mission‑critical services
Strong background in AWS cloud platform, microservices architecture, CI/CD pipelines, and DevOps/SRE practices
Demonstrated success driving stability, resiliency, and observability improvements at scale
Experience leveraging AI, ML, or LLM-based engineering and operational tooling
Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience

Job Responsibility

Lead the design, development, and delivery of scalable backend systems, APIs, and microservices powering member-facing capabilities
Define API contract standards, and integration patterns used across Member Services platforms
Drive service modernization by adopting cloud‑native architectures, containerization, service mesh, and event-driven patterns
Establish standards for availability, resiliency, performance, and disaster recovery across all services
Implement SLO/SLI/error budget frameworks, health checks, and high‑availability architectures
Institutionalize strong observability practices using metrics, logs, traces, and distributed monitoring
Drive continuous reliability improvements through chaos engineering, automated fault injection, and proactive root‑cause analysis
Integrate AI and LLM-based tooling into software development, QA, and operational processes (e.g., test automation, code generation, anomaly detection, intelligent incident triage)
Promote AIOps capabilities to reduce manual toil and amplify engineering productivity
Introduce AI-enhanced workflows across Member Services to improve personalization, routing, and intelligent decisioning

What we offer

medical
dental
vision coverage
paid time off
retirement savings options
wellness programs
bonus
commission or short-term incentive program
equity award program

Fulltime

Product Director - Digital Wallets

Amex Digital Labs is responsible for catalyzing digital innovation at American E...

Location

United States , New York

Salary:

144250.00 - 256250.00 USD / Year

Amex

Expiration Date

Until further notice

Requirements

Experience in payments, commerce and AI, with demonstrated results driving meaningful value in customer facing experiences
Strong leadership skills and passionate about colleague development, with the ability to coach, mentor, and guide direct reports
A history of both managing scaled global products and transforming ideas into go-to-market capabilities
Technically literate with a deep appreciation of the engineering discipline and partnership
Experience successfully managing and growing partner relationships
Energy and drive to ensure that your product is successful and has an impact, with a keen eye for detail and ability to analyze key metrics to identify opportunities or problems
Clear and concise communication skills to convey product strategy and vision, adept at explaining complex concepts to a broad audience
Ability to prioritize roadmaps across multiple competing priorities and timelines, with high consideration of user needs, technical feasibility, and business outcomes
Clear understanding of customer research frameworks and principles
able to articulate a strong point of view that is backed by knowledge of the industry and customer needs

Job Responsibility

Product and Platform Strategy Development: Shape a comprehensive strategy for the evolution of digital wallet offerings and underlying platform capabilities—including agentic payments—grounded in user needs, the competitive landscape, emerging technologies, and aligned with broader company goals
Product Roadmap Management and Delivery Planning: Drive the development and execution of a detailed product roadmap, prioritizing platform capabilities, features, and enhancements to optimize user engagement, repeat usage, and best-in-class customer experience
Cross-functional Collaboration: Collaborate closely with product counterparts, engineering, risk, and other internal stakeholders to ensure seamless integration of features, timely delivery, and alignment with technical feasibility, scalability, and user-experience standards
Platform Alignment & Integration: Coordinate across internal capability owners, shared services, and platform teams to ensure new solutions are cohesive, interoperable, and contribute to a unified enterprise ecosystem
User Insights & Analytics: Utilize qualitative and quantitative data analysis techniques to gain deep insights into user behavior, preferences, and trends, leveraging findings to refine product strategies, improve user experience, and drive growth
Performance Monitoring & Optimization: Establish key performance indicators (KPIs) and regularly monitor product and platform performance to identify optimization and continuous improvement opportunities
Team Leadership and Coaching: Provide authentic and empathetic leadership to your product team, fostering a collaborative and high-performing culture. Encourage innovation, continuous learning, and accountability to drive excellence in product development and delivery

What we offer

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

Fulltime

Director, IT PMO, Greater China

Lead the execution of the Continent's IT Operations and Technology & Digital str...

Location

China , Shanghai

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

4-year degree from an accredited university in Information Technology, Hotel Management, or a related major
3 years of project management experience
3 years of experience in a similar role, with exposure to diverse cultures and values across the Greater China Region
Proven negotiation skills
Hotel operations experience

Job Responsibility

Lead the execution of the Continent's IT Operations and Technology & Digital strategy
Ensure effective communication and systematic tracking of initiative progress
Oversee departmental delivery activities
Actively manage complex or delayed projects
Responsible for key IT communication efforts, including conferences, events, and other marketing initiatives
Serve as the technology interface for cross-disciplinary initiatives, providing technical evaluation and recommendations
Foster a culture of MI and take responsibility for Associate Engagement within the IT Departments
Drive talent-related initiatives, particularly learning and development, along with talent resourcing efforts for the APIT field team in program development and rollout
Accountable for delivering results aligned with the balanced scorecard and established annual goals
Responsible for strategic planning, execution, and communication of continental events

Fulltime

Director, IT PMO, Greater China

Lead the execution of the Continent's IT Operations and Technology & Digital str...

Location

China , Shanghai

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

4-year degree from an accredited university in Information Technology, Hotel Management, or a related major
3 years of project management experience
3 years of experience in a similar role, with exposure to diverse cultures and values across the Greater China Region
Proven negotiation skills and hotel operations experience are added advantages

Job Responsibility

Lead the execution of the Continent's IT Operations and Technology & Digital strategy, ensuring effective communication and systematic tracking of initiative progress
Oversee departmental delivery activities, actively managing complex or delayed projects
Responsible for key IT communication efforts, including conferences, events, and other marketing initiatives
Serve as the technology interface for cross-disciplinary initiatives, providing technical evaluation and recommendations
Foster a culture of MI and take responsibility for Associate Engagement within the IT Departments
Drive talent-related initiatives, particularly learning and development, along with talent resourcing efforts for the APIT field team in program development and rollout
Accountable for delivering results aligned with the balanced scorecard and established annual goals
Responsible for strategic planning, execution, and communication of continental events
Oversees portfolio management for all ongoing corporate and continent projects, including the entire project lifecycle
Ensures accurate reporting on key projects, particularly strategic initiatives and complex or delayed projects, with active involvement

Fulltime

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IT Director (Technology, Data & Digital Platforms)

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