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The IT Director – Microsoft 365 Services is responsible for the strategic leadership, governance, architecture, security, and operational excellence of the organization’s Microsoft 365 ecosystem. This role oversees the design, implementation, optimization, and compliance management of M365 platforms including Exchange Online, SharePoint Online, OneDrive, Teams, Power Platform, Purview, and related security and compliance services. The Director ensures Microsoft 365 capabilities are secure, well-governed, cost-effective, and aligned with enterprise productivity, collaboration, regulatory, and digital transformation objectives. This position partners closely with Security, Compliance, Infrastructure, Enterprise Architecture, and Business Leaders to maximize value and manage risk across the M365 environment.
Job Responsibility:
Develop and execute the enterprise Microsoft 365 strategy and roadmap
Align M365 capabilities with business objectives, regulatory requirements, and digital workplace initiatives
Serve as the executive owner for Microsoft 365 platform lifecycle management
Evaluate emerging Microsoft technologies and assess business applicability
Establish governance frameworks for Teams, SharePoint, OneDrive, and Power Platform
Oversee data retention, information protection, eDiscovery, and compliance policies (Purview)
Ensure alignment with regulatory requirements (e.g., financial services compliance standards)
Define standards for provisioning, naming conventions, access control, and lifecycle management
Partner with Information Security to implement and maintain: Conditional Access policies, Data Loss Prevention (DLP), Insider risk management, Secure collaboration controls
Oversee secure configuration baselines and continuous risk monitoring
Lead administration and operational support for: Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, Power Platform
Ensure high availability, performance optimization, and service reliability
Establish SLAs, KPIs, and operational dashboards
Manage incident response and platform-related escalations
Collaborate with Enterprise Architecture on integration with: Azure infrastructure, On-prem systems, Third-party SaaS platforms
Ensure scalable design and long-term sustainability of M365 services
Oversee licensing strategy and cost optimization
Manage Microsoft relationships and strategic partners
Develop and manage annual budgets for M365 services and products used within the M365 ecosystem
Build and lead a high-performing M365 engineering and operations team
Define roles, responsibilities, and succession planning
Promote automation, process improvement, and operational maturity
Drive adoption and enablement strategies across the enterprise
Requirements:
Bachelor's Degree in field relevant to role preferred
8+ years of progressive IT leadership experience with 2+ years managing Microsoft 365 in an enterprise environment preferred
Deep expertise in Microsoft security, compliance and governance practices
Understanding Microsoft licensing and contract models
Strong understanding of cybersecurity, identity, and data governance principles
Experience with hybrid environments (on-prem + cloud)
Experience managing and/or implementing the following M365 Solutions: Exchange Online, Teams & SharePoint, Entra ID (Azure AD), Power Platform, Tenant Architecture
ITIL or similar service management framework experience
Experience operating in a regulated industry (e.g., financial services, insurance, healthcare)
Due to the financial nature and level of accountability of this position, a credit and criminal background check is required
What we offer:
Health, Dental, Vision, Company Paid Retirement, PTO and Holiday Pay
Employee Stock Ownership Plan (ESOP) is a 100% company-funded retirement plan
Friday afternoons off all year long, competitive PTO, and generous number of paid holidays
Incentive program for defined goals subject to eligibility and performance
Colleagues who support one another, model our core values, and drive our healthy, high-performing culture