IT Desktop Technician II

• Monitor and respond to internal system issues via phone, radio, and periodic checklists
• escalate unresolved problems
• Provide on-site support in both control rooms and plant floors, including overtime and holiday coverage for maintenance
• Maintain and replace hardware such as computers, scanners, and printers as needed
• Assist with installations and modifications involving internal systems, including cabling, rack setup, and equipment configuration
• Collaborate with MES team members and leadership to ensure smooth operations and resolve technical challenges

• High school graduate or equivalent
• 2+ years of IT experience
• Strong computer troubleshooting, hardware, and software support
• Experience with Windows, Microsoft Word, Excel, Microsoft Office, Web Browsers, and taking phone calls
• Experience with building computers, imaging computers or installing Windows
• Must be able to think analytically
• Ability to follow written and verbal instructions
• Ability to work well in a team environment
• Ability to interact positively with internal and external customers
• Must be able to work shift rotation (mornings/afternoon/graveyard)

CompTIA A+ preferred