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NTT DATA Logo NTT DATA · IT - Administration

IT Desktop Support Specialist

United States, Manhattan · Job Posted March 21, 2026
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Job Description

The Field Office Deskside Technician provides onsite IT Services at Field Offices within Mission and Site Support Services under the Service Delivery Line of Business, delivering MACD (Move, Add, Change, Delete) support, proactive monitoring, and break/fix services to maintain reliable end-user device operations. In addition to scheduled and on-demand support, the Technician staffs a Tech Bar—an accessible walk-up location for immediate troubleshooting and IT fixes—enhancing user satisfaction and minimizing downtime. Proficient in troubleshooting, IT asset management, and customer service, the role ensures efficient handling of changes and repairs while contributing to comprehensive IT support that maximizes productivity across mission-critical environments.

Job Responsibility

  • Provide on-site IT Services at Field Offices
  • Deliver MACD (Move, Add, Change, Delete) support, proactive monitoring, and break/fix services
  • Staff a Tech Bar—an accessible walk-up location for immediate troubleshooting and IT fixes
  • Ensure efficient handling of changes and repairs
  • Contribute to comprehensive IT support that maximizes productivity across mission-critical environments

Requirements

  • Minimum 4 years experience performing deskside technical support roles or responsibilities
  • Ability to obtain Public Trust clearance

Nice to have

Bachelor's degree

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