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NTT DATA Logo NTT DATA · IT - Administration

IT Desktop Support Engineer

Thailand, Bang Saotong, Samut Prakan · Job Posted February 21, 2026
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Job Description

The Desktop Support Engineer is responsible for high-quality end-user IT support services. This role involves hands-on technical troubleshooting, client interaction, coordination across IT teams, and driving remediation activities related to network operations and information security. The role supports hardware, software, LAN, voice, and video services while ensuring compliance with security and operational standards.

Job Responsibility

  • Act as a primary point of contact for client IT support requests
  • Diagnose, troubleshoot, and resolve hardware, software, operating system, and connectivity issues
  • Provide on‑site and remote desktop support to end users
  • Install, configure, maintain, and upgrade desktops, laptops, peripherals, operating systems, and applications
  • Provide preliminary network support for LAN, voice, and video‑related incidents, changes, and projects
  • Coordinate with internal IT teams and stakeholders to establish, modify, and support LAN/Voice/Video services
  • Advise users on appropriate hardware and software upgrades
  • Deliver basic user training on computer operations and applications
  • Complete job reports, maintain documentation, and manage ordering of IT supplies
  • Support and drive remediation activities related to information security incidents, audits, and assessments

Requirements

  • Bachelor’s degree or diploma in Information Technology, Computer Science, or equivalent experience
  • 3+ years of experience in Desktop Support or IT Support roles
  • Hands‑on experience with Windows operating systems, desktop hardware, and enterprise applications
  • Experience in hardware troubleshooting, OS installation, and software upgrades
  • Basic to intermediate knowledge of networking concepts (LAN, WAN, Wi‑Fi, VPN, TCP/IP)
  • Demonstrated leadership and team coordination skills
  • Strong communication, customer service, and client‑handling abilities
  • Proven analytical and problem‑solving skills

Nice to have

  • ITIL Foundation
  • CompTIA A+, Network+, or Security+
  • Microsoft or other OEM certifications
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