CrawlJobs Logo
Robert Half Logo Robert Half · IT - Administration

IT Desktop Support Analyst

United States, Dallas · Job Posted May 29, 2026
Apply Position
Job Link Share

Job Description

We are looking for an IT Desktop Support Analyst to deliver dependable technical assistance for employees in Downtown Dallas, TX while also supporting colleagues in other domestic and international offices. This position plays a key role in maintaining a smooth end-user technology experience by resolving day-to-day issues, preparing devices for new and departing staff, and supporting meeting room technology. The ideal candidate combines strong troubleshooting ability with a customer-focused approach and works effectively with broader IT teams to keep services running efficiently.

Job Responsibility

  • Provide onsite support for Dallas employees and remote support for other offices
  • Troubleshoot hardware, software, and connectivity issues (Windows, macOS, mobile devices)
  • Support peripherals, printers, and standard business applications
  • Maintain a high level of responsiveness and professionalism
  • Provide conference room and AV support, including live meeting troubleshooting
  • Manage and resolve tickets using the firm's ITSM platform
  • Own issues through resolution, escalating when necessary
  • Document solutions and maintain accurate support records
  • Support onboarding and offboarding (device provisioning, access setup/removal)
  • Configure and deploy endpoints in alignment with security standards
  • Track and manage inventory of laptops, accessories, and equipment
  • Partner with IT teams on system rollouts, upgrades, and initiatives
  • Identify recurring issues and contribute to process and workflow improvements
  • Share knowledge to ensure consistent service delivery

Requirements

  • At least 4 years of experience in IT support, desktop support, or help desk environments
  • Strong hands-on troubleshooting skills across Windows, macOS, and Microsoft 365 technologies
  • Experience assisting users in a detail-focused office setting with a high standard of customer service
  • Working knowledge of identity and access tools such as Active Directory, Entra ID, or Okta
  • Foundational understanding of networking concepts, including Wi-Fi and general connectivity troubleshooting
  • Clear communication skills with the ability to explain technical issues to non-technical users
  • Experience working with service desk ticketing processes and maintaining accurate support documentation
  • Familiarity with endpoint management or security tools, such as Intune or CrowdStrike, and collaboration platforms like Zoom or Slack

What we offer

  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan
  • free online training
Robert Half - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

IT Desktop Support Analyst

8 matching positions

IT Desktop Support Analyst

We are looking for an IT Desktop Support Analyst to deliver dependable technical...
Location
Location
United States , Dallas
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 2 years of experience in IT support, desktop support, or help desk environments
  • Strong hands-on troubleshooting skills across Windows, macOS, and Microsoft 365 technologies
  • Experience assisting users in a detail-focused office setting with a high standard of customer service
  • Working knowledge of identity and access tools such as Active Directory, Entra ID, or Okta
  • Foundational understanding of networking concepts, including Wi-Fi and general connectivity troubleshooting
  • Clear communication skills with the ability to explain technical issues to non-technical users
  • Experience working with service desk ticketing processes and maintaining accurate support documentation
  • Familiarity with endpoint management or security tools, such as Intune or CrowdStrike, and collaboration platforms like Zoom or Slack
Job Responsibility
Job Responsibility
  • Provide onsite support for Dallas employees and remote support for other offices
  • Troubleshoot hardware, software, and connectivity issues (Windows, macOS, mobile devices)
  • Support peripherals, printers, and standard business applications
  • Maintain a high level of responsiveness and professionalism
  • Provide conference room and AV support, including live meeting troubleshooting
  • Manage and resolve tickets using the firm’s ITSM platform
  • Own issues through resolution, escalating when necessary
  • Document solutions and maintain accurate support records
  • Support onboarding and offboarding (device provisioning, access setup/removal)
  • Configure and deploy endpoints in alignment with security standards
What we offer
What we offer
  • Medical
  • Vision
  • Dental
  • Life and disability insurance
  • Company 401(k) plan
Read More
Arrow Right

Desktop Support Analyst

We are looking for a Desktop Support Analyst to provide hands-on technical suppo...
Location
Location
United States , Philadelphia
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Hands-on experience supporting PC desktop and workstation environments in a structured setting
  • Working knowledge of Active Directory administration for common user support tasks
  • Strong understanding of desktop hardware troubleshooting, repair coordination, and device setup
  • Experience supporting Microsoft Windows 10 in an end-user environment
  • Familiarity with desktop imaging tools and standardized workstation deployment practices
  • CompTIA A+ certification or comparable practical technical support experience
  • Additional knowledge aligned with CompTIA Network+ or Security+ principles is preferred
  • Ability to communicate clearly, prioritize support requests, and deliver dependable customer service
Job Responsibility
Job Responsibility
  • Provide technical assistance for desktop computers, workstations, and peripheral devices, diagnosing issues and restoring functionality in a timely manner
  • Install, configure, and support Windows 10 systems to ensure consistent performance, security, and usability for end users
  • Manage user accounts and access requests within Active Directory, including password resets, permissions updates, and basic account maintenance
  • Perform desktop imaging, system setup, and equipment deployment for new and existing employees across the organization
  • Troubleshoot hardware-related problems involving PCs, monitors, docking stations, printers, and other end-user equipment
  • Document support activities, recurring issues, and resolution steps to improve service efficiency and knowledge sharing
  • Coordinate device replacements, software installations, and workstation upgrades in alignment with operational needs
  • Escalate complex incidents when necessary and collaborate with broader IT teams to achieve timely resolution
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right

Desktop Support Analyst

We are looking for a Desktop Support Analyst to provide hands-on technical assis...
Location
Location
United States of America , Green Bay
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of experience in desktop support, help desk, or workstation support roles
  • Working knowledge of Microsoft Windows environments, including Windows 10, domain-based systems, and Active Directory
  • Experience supporting Microsoft 365 and standard office productivity tools
  • Ability to troubleshoot workstation hardware, peripheral devices, and common end-user software issues
  • Familiarity with service desk ticketing processes and structured issue tracking
  • Strong communication skills with a customer-focused approach to onsite support
Job Responsibility
Job Responsibility
  • Deliver first-line support for desktops, laptops, tablets, barcode scanners, printers, and other end-user devices across the site
  • Investigate technical issues involving hardware, operating systems, and business applications, then apply practical solutions to restore service quickly
  • Prepare and deploy new equipment through imaging, configuration, installation, and replacement activities throughout the device lifecycle
  • Maintain clear technical records and contribute to internal support documentation to improve issue resolution and team knowledge sharing
  • Assist with user-facing technology updates, rollout activities, and upgrade efforts while minimizing disruption to daily operations
  • Coordinate with external technology vendors for equipment service, repairs, and support-related follow-up
  • Respond to outages and service interruptions with urgency to reduce downtime and maintain business continuity
  • Work closely with colleagues and onsite users to deliver dependable support and a positive customer experience
What we offer
What we offer
  • medical insurance
  • vision insurance
  • dental insurance
  • life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right

Desktop Support Analyst I

Location
Location
United States , Alameda
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in Apple and Windows troubleshooting
  • Familiarity with EO/IR systems and their configurations
  • Strong understanding of Active Directory and database management
  • Knowledge of Apple devices and computer hardware systems
  • Experience in configuration management and software deployments
  • Ability to diagnose and resolve technical issues efficiently
  • Excellent communication and interpersonal skills for customer support
Job Responsibility
Job Responsibility
  • Provide technical support for Android devices, Apple products, and other hardware systems
  • Manage Active Directory accounts and permissions to ensure secure access
  • Configure and deploy EO/IR systems to meet operational requirements
  • Perform database management tasks, including updates and maintenance
  • Assist with hardware installations and configuration management processes
  • Support software deployments and ensure compatibility across systems
  • Deliver prompt and effective solutions to end-user concerns
  • Document technical procedures and resolutions to maintain a knowledge base
  • Collaborate with team members to improve system efficiency and reliability
What we offer
What we offer
  • Medical
  • Vision
  • Dental
  • Life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right

IT Support Analyst

Robert Half Talent Solutions, Technology Divison is partnering with a well-estab...
Location
Location
United States , Memphis
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1–3 years of IT support or helpdesk experience
  • Strong troubleshooting skills across hardware, software, and basic networking
  • Experience in a Windows-based environment
  • Familiarity with Active Directory
  • Strong communication skills — able to support non-technical users
  • Comfortable working onsite in a team-oriented environment
  • Exposure to networking (wireless, connectivity troubleshooting)
  • Basic understanding of SQL/ODBC connections
  • Experience working within a ticketing system
Job Responsibility
Job Responsibility
  • Provide day-to-day support for end users across hardware, software, and network issues
  • Troubleshoot and resolve issues related to desktops, laptops, printers, applications, and connectivity
  • Support Microsoft environments (Windows, Office 365)
  • Assist with user account management (Active Directory)
  • Perform software installations, updates, and equipment setup
  • Document all work and resolutions in the ticketing system
  • Partner with internal teams to support IT initiatives and system improvements
  • Assist with inventory tracking and hardware lifecycle management
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan
  • Free online training
Read More
Arrow Right
New

Desktop Support Analyst

We are looking for a Desktop Support Analyst to join a manufacturing environment...
Location
Location
United States , Stow
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Hands-on experience in desktop support within a corporate or manufacturing environment
  • Working knowledge of computer hardware, including installation, troubleshooting, and replacement of desktop components
  • Experience supporting Microsoft Windows 10 and Windows 11 operating systems
  • Familiarity with Active Directory for basic user and device support tasks
  • Understanding of configuration management practices and standardized workstation deployment processes
  • Ability to manage multiple support tasks efficiently in a fast-paced, deadline-driven Contract assignment
  • Strong communication skills with the ability to work directly with end users and cross-functional teams
Job Responsibility
Job Responsibility
  • Provide on-site desktop support for users by diagnosing and resolving hardware, software, and operating system issues
  • Update and configure Windows 10 and Windows 11 workstations to meet current technical and business requirements
  • Manage a defined queue of devices requiring attention and complete system work within established project timelines
  • Perform workstation setup, reconfiguration, and validation to ensure devices are ready for end-user use after updates
  • Support Active Directory tasks such as user account assistance, access checks, and basic device-related administration
  • Apply configuration standards and document completed work to maintain consistency across supported systems
  • Coordinate with business units and local stakeholders to schedule device availability and improve completion rates for remaining machines
  • Escalate complex technical problems when needed and communicate progress, risks, and blockers to project leads
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right

Desktop Support Analyst

We are seeking a Tier 1 Help Desk/Desktop Support Technician to support approxim...
Location
Location
United States , Columbus
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience providing Tier 1 help desk or desktop support
  • Basic troubleshooting skills in Windows environments
  • Experience with Active Directory and Microsoft 365
  • Communication and customer support skills
  • Ability to work independently and manage priorities
  • Consistent attendance and punctuality
Job Responsibility
Job Responsibility
  • Provide Tier 1 help desk and desktop support for end users
  • Troubleshoot hardware, software, login, and connectivity issues
  • Support Microsoft Windows 10/11 and Microsoft 365 environments
  • Manage Active Directory user accounts, password resets, onboarding, and offboarding
  • Support warehouse technology including Zebra printers, desktop printers, and scan guns
  • Perform workstation setup, imaging, and hardware troubleshooting
  • Document issues, resolutions, and support procedures
  • Assist with desktop refreshes, upgrades, and other IT projects
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan
  • Access to top jobs
  • Competitive compensation
  • Free online training
  • Fulltime
Read More
Arrow Right

IT Support Analyst

This is a high-impact opportunity for an experienced 2nd Line IT Support Analyst...
Location
Location
United Kingdom , London
Salary
Salary:
34436.00 - 41196.00 GBP / Year
arts.ac.uk Logo
University of the Arts London
Expiration Date
June 15, 2026
Flip Icon
Requirements
Requirements
  • Working in a 2nd Line IT Support role within a large enterprise or multi-site environment
  • Supporting and administering Windows and macOS environments, including OS deployment, configuration, hardware maintenance, and fault diagnosis using command line tools
  • Supporting Active Directory, DHCP, DNS, and other core infrastructure and network services
  • Working within an ITIL-aligned service environment, following incident, problem, and change management processes
Job Responsibility
Job Responsibility
  • Provide expert technical support across desktop, laptop, and enterprise systems
  • Collaborate directly with end users, academic and professional services teams, and senior stakeholders
  • Provide advanced technical support, troubleshooting complex incidents, and resolving escalated requests from the IT Service Desk
  • Contribute to deployments, system upgrades, and service improvement initiatives
  • Fulltime
!
Read More
Arrow Right