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Robert Half Logo Robert Half · IT - Administration

IT Desktop Support Analyst

United States, Dallas · Job Posted May 15, 2026
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Job Description

We are looking for an IT Desktop Support Analyst to deliver dependable technical assistance for employees in Downtown Dallas, TX while also supporting colleagues in other domestic and international offices. This position plays a key role in maintaining a smooth end-user technology experience by resolving day-to-day issues, preparing devices for new and departing staff, and supporting meeting room technology. The ideal candidate combines strong troubleshooting ability with a customer-focused approach and works effectively with broader IT teams to keep services running efficiently.

Job Responsibility

  • Provide onsite support for Dallas employees and remote support for other offices
  • Troubleshoot hardware, software, and connectivity issues (Windows, macOS, mobile devices)
  • Support peripherals, printers, and standard business applications
  • Maintain a high level of responsiveness and professionalism
  • Provide conference room and AV support, including live meeting troubleshooting
  • Manage and resolve tickets using the firm’s ITSM platform
  • Own issues through resolution, escalating when necessary
  • Document solutions and maintain accurate support records
  • Support onboarding and offboarding (device provisioning, access setup/removal)
  • Configure and deploy endpoints in alignment with security standards
  • Track and manage inventory of laptops, accessories, and equipment
  • Partner with IT teams on system rollouts, upgrades, and initiatives
  • Identify recurring issues and contribute to process and workflow improvements
  • Share knowledge to ensure consistent service delivery

Requirements

  • At least 2 years of experience in IT support, desktop support, or help desk environments
  • Strong hands-on troubleshooting skills across Windows, macOS, and Microsoft 365 technologies
  • Experience assisting users in a detail-focused office setting with a high standard of customer service
  • Working knowledge of identity and access tools such as Active Directory, Entra ID, or Okta
  • Foundational understanding of networking concepts, including Wi-Fi and general connectivity troubleshooting
  • Clear communication skills with the ability to explain technical issues to non-technical users
  • Experience working with service desk ticketing processes and maintaining accurate support documentation
  • Familiarity with endpoint management or security tools, such as Intune or CrowdStrike, and collaboration platforms like Zoom or Slack

What we offer

  • Medical
  • Vision
  • Dental
  • Life and disability insurance
  • Company 401(k) plan
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