IT Desktop Support Analyst

• Providing desktop support to include technical advice, guidance, and informal training to customers using hardware and software programs
• Troubleshooting and restoring routine technical service and equipment problems by analyzing, identifying and diagnosing problems and symptoms using established processes and procedures
• Performing root cause analysis and develops checklists for problems
• Recommending procedures and controls for problem prevention
• Working independently, sharing information and assisting others with service tickets
• Performing necessary diagnostic and corrective actions for hardware and software problems
• Responding to, resolving, and documenting service tickets in a timely manner according to service level agreements or assigned completion dates

• 2 - 4+ years of experience working in an end-user desktop support role or computer operations environment
• 2 + years of experience supporting a Windows environment
• Degree in Computer Science or related field or equivalent experience preferred
• If no degree, two additional years of experience are required for each year of college not completed

A+ Certification, MCP, OR MCSE preferred

• Affordable medical plan options
• 401(k) plan with matching company contributions
• Employee stock purchase plan
• Wellness screenings
• Tobacco cessation and weight management programs
• Confidential counseling and financial coaching
• Paid time off
• Flexible work schedules
• Family leave
• Dependent care resources
• Colleague assistance programs
• Tuition assistance
• Retiree medical access