IT Desktop Support Analyst, CVS Health

CVS Health

Location:
United States, Fairfield

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

21.10 - 49.08 USD / Hour

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Job Description:

This position supports CVS Health enterprise users by providing IT Desktop Support including both hands-on and remote assistance. The role includes troubleshooting equipment issues, performing preventative maintenance, and responding to tickets and escalations within service levels. The individual will proactively identify and resolve technical issues, collaborate with teams, and communicate with business stakeholders. Travel is required for projects and operational activities.

Job Responsibility:

Provide break/fix for desktop equipment to include technical advice, guidance, and informal training to customers using hardware and software programs
Independently troubleshoot and restore routine and advanced technical service and equipment problems
Proactively monitor and perform preventative maintenance
Perform necessary diagnostic, root cause analysis, and corrective actions for hardware and software problems
Identify and escalate to appropriate groups and collaborate to identify root cause
Create checklists and procedures for problem control and prevention
Respond, resolve, and document service tickets in a timely manner
Resolve work orders and problem tickets across multiple locations
Provide 24x7 on-call support as assigned
Ability to complete projects and activities independently
Ability to travel locally and remotely for projects, escalations, outages, production support, and cross-training
Install and service equipment located on the floor as well as overhead
Communicate with the business to seek buy-in and understanding of desired goals and objectives

Requirements:

1+ years in a Microsoft windows environment providing hands-on IT Desktop Support
1+ years in a Microsoft windows environment providing remote Desktop Support using remote tools such as Splunk, Splash top, RTS, Go to assist, and/or Remote Desktop
1+ years of hands-on experience supporting printers such as: Zebra, Ricoh, HP, Cannon, and/or Lexmark
1+ years of experience installing and maintaining equipment located on the floor as well as overhead
Ability to move printers, monitors, and other equipment as needed up to 50 lbs
1+ years of problem solving/trouble shooting experience that demonstrated working knowledge of operating systems/hardware/software
Post training must be available to work the shift, Monday through Friday 9:00 AM EST- 6:00 PM EST
Must be flexible with shift
Ability to work in office 100% of the time
Ability to travel for projects, escalations, outages, production support, and cross-training (Approximately 25%)
Reliable transportation

Nice to have:

2+ years in a Production Environment proving Desktop Support
Good oral and written communication skills and possesses a strong customer focus
Completing project tasks independently with little or no follow-up from Manager including assigned change control tasks
Bachelor’s degree and 3+ years of experience in a hands-on desktop support role
Experience in a Windows environment with MCSE, MCP, A+, SEC +, Network + certification

What we offer:

Affordable medical plan options
a 401(k) plan (including matching company contributions)
an employee stock purchase plan
No-cost programs including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off
flexible work schedules
family leave
dependent care resources
colleague assistance programs
tuition assistance
retiree medical access

Additional Information:

Job Posted:
April 29, 2025

Expiration:
May 31, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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IT Desktop Support Analyst