IT Desktop Support – Mac and Windows Job at Beacon Hill (Philadelphia)

First Line IT Support

Following company training the successful applicant will be responsible for a sm...

Location

United Kingdom , High Wycombe

Salary:

21000.00 - 24000.00 GBP / Year

5G Communications Ltd.

Expiration Date

Until further notice

Requirements

Minimum of 1 years in a Desktop Support environment
Proficient with Windows Desktop Operating Systems essential (Windows 7/8/10) / MAC
Basic Experience with Windows Server Operating Systems
Proficient with Microsoft Office Applications essential (2016 / 2019 / Office 365)
Basic Networking knowledge ex (DHCP, DNS)
Basic Experience with various Internet Connectivity Mediums essential, ex ADSL, Fibre
Basic Experience with Enterprise Antivirus packages
Basic Experience Backup management
A Levels
Have previous IT remote telephone support experience

Job Responsibility

Remote IT Telephone Support for customers
Remote assistance to end users covering hardware, operating system, file and print, personal productivity suites, email, Internet, Intranet access
Provide remote support using any industry accepted remote support software
Interface and collaborate with other 3rd party vendors to ensure seamless integration and support services
Adherence to a call logging process
Password resets/mail routing/new accounts etc
Logging customer queries and meeting SLA’s
Updating existing tickets with SLA time
Remote IT Maintenance for customers
Ensuring that the operating system and personal productivity applications are up to date with the latest service packs, patches and drivers

What we offer

Training and development plans
Staff bonuses and holiday incentives

Fulltime

Desktop Support Analyst

We are looking for a skilled Desktop Support Analyst to join our team in San Fra...

Location

United States , San Francisco

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 3 years of experience in desktop support or a related IT role
Familiarity with architecture/design tools like AutoDesk, Revit
Strong proficiency in both PC and Mac operating systems, including Windows and MacOS
Hands-on experience with tools and technologies such as Active Directory, Cisco, Citrix, and Dell hardware
Proven ability to deliver exceptional customer service, including white-glove support to high-profile individuals
Knowledge of Apple devices, configuration management, and backup technologies
Excellent problem-solving skills and the ability to work independently or collaboratively in a fast-paced environment
Strong communication skills to effectively interact with clients, vendors, and team members.

Job Responsibility

Deliver Tier 1 technical support to staff and clients, addressing hardware, software, and system issues promptly
Collaborate with vendors to resolve escalated IT problems and ensure efficient service delivery
Provide specialized support for creative teams and architecture professionals, including applications such as Autodesk and Revit
Manage and troubleshoot PC and Mac systems, ensuring optimal performance in a hybrid environment
Offer white-glove service to high-profile clients by addressing their unique technical needs with professionalism
Configure, maintain, and support Apple devices and Dell technologies, ensuring seamless integration into the workplace
Administer Active Directory and backup technologies to maintain data security and accessibility
Assist with the setup, configuration, and maintenance of Cisco and Citrix technologies
Perform routine hardware and software updates to ensure systems are up-to-date and running efficiently
Maintain accurate documentation of IT processes, troubleshooting steps, and client interactions.

What we offer

Competitive compensation
Medical insurance
Vision insurance
Dental insurance
Life and disability insurance
401(k) plan enrollment
Free online training.

Fulltime

Desktop Support Analyst

We are in search of a Desktop Support Analyst to join our team, based in West Sa...

Location

United States , West Sacramento

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in Active Directory, with the ability to manage and maintain user accounts and permissions
Familiarity with Apple devices, including troubleshooting, setup, and configuration
Experience using Google Suite, including managing user accounts and solving common issues
Basic troubleshooting skills, with the ability to diagnose and resolve technical issues promptly
Knowledge of hardware troubleshooting, capable of identifying and fixing common hardware problems

Job Responsibility

Manage and resolve technical issues related to Windows and Mac devices
Implement effective troubleshooting methods for hardware and software problems
Oversee Active Directory accounts, ensuring correct permissions are in place
Provide comprehensive support for Google Suite applications and their integration
Maintain constant communication with both end users and technical teams
Ensure user connectivity is maintained for maximum productivity

What we offer

medical
vision
dental
life and disability insurance
eligibility to enroll in company 401(k) plan

Fulltime

Systems Engineer 1

SE1s work directly with our clients, as well as other system engineers, to provi...

Location

Salary:

Not provided

Atlas Professional Services

Expiration Date

Until further notice

Requirements

2+ years of technical support experience
Able to work on support tickets independently and update status accurately
Ability to manage priority of support requests in a fast paced, fast-growing environment
Able to learn and adapt quickly
Excellent communication skills – verbal and written
Ability to explain complex IT concepts in simple terms
Technical certifications

Job Responsibility

Hardware – Support and troubleshooting including identifying, using and connecting hardware components and devices as well as setup and install common peripheral devices
Windows Operating Systems – Install and support Windows OS including command line and client support
Desktop Support (Windows & Mac)
Server Support (Windows)
Software Troubleshooting – Troubleshoot PC and mobile device issues
Support of MS Office and Office 365 suite
Networking – Support and troubleshooting of networks and connections including TCP/IP, DNS, DHCP, HTTP, SSL, Wi-Fi, and network equipment (NAS devices, switches, network printers)
Firewall Support (SonicWALL, Cisco, Fortinet, WatchGuard)
Infrastructure support – Troubleshoot cabling, device and storage technologies
Security – Identify and protect against security vulnerabilities for devices and their network connections

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