IT Desktop Support – Mac and Windows Job at Beacon Hill (Philadelphia)

First Line IT Support

Following company training the successful applicant will be responsible for a sm...

Location

United Kingdom , High Wycombe

Salary:

21000.00 - 24000.00 GBP / Year

5G Communications Ltd.

Expiration Date

Until further notice

Requirements

Minimum of 1 years in a Desktop Support environment
Proficient with Windows Desktop Operating Systems essential (Windows 7/8/10) / MAC
Basic Experience with Windows Server Operating Systems
Proficient with Microsoft Office Applications essential (2016 / 2019 / Office 365)
Basic Networking knowledge ex (DHCP, DNS)
Basic Experience with various Internet Connectivity Mediums essential, ex ADSL, Fibre
Basic Experience with Enterprise Antivirus packages
Basic Experience Backup management
A Levels
Have previous IT remote telephone support experience

Job Responsibility

Remote IT Telephone Support for customers
Remote assistance to end users covering hardware, operating system, file and print, personal productivity suites, email, Internet, Intranet access
Provide remote support using any industry accepted remote support software
Interface and collaborate with other 3rd party vendors to ensure seamless integration and support services
Adherence to a call logging process
Password resets/mail routing/new accounts etc
Logging customer queries and meeting SLA’s
Updating existing tickets with SLA time
Remote IT Maintenance for customers
Ensuring that the operating system and personal productivity applications are up to date with the latest service packs, patches and drivers

What we offer

Training and development plans
Staff bonuses and holiday incentives

Fulltime

Desktop Support Analyst

We are looking for a skilled Desktop Support Analyst to join our team in San Fra...

Location

United States , San Francisco

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 3 years of experience in desktop support or a related IT role
Familiarity with architecture/design tools like AutoDesk, Revit
Strong proficiency in both PC and Mac operating systems, including Windows and MacOS
Hands-on experience with tools and technologies such as Active Directory, Cisco, Citrix, and Dell hardware
Proven ability to deliver exceptional customer service, including white-glove support to high-profile individuals
Knowledge of Apple devices, configuration management, and backup technologies
Excellent problem-solving skills and the ability to work independently or collaboratively in a fast-paced environment
Strong communication skills to effectively interact with clients, vendors, and team members.

Job Responsibility

Deliver Tier 1 technical support to staff and clients, addressing hardware, software, and system issues promptly
Collaborate with vendors to resolve escalated IT problems and ensure efficient service delivery
Provide specialized support for creative teams and architecture professionals, including applications such as Autodesk and Revit
Manage and troubleshoot PC and Mac systems, ensuring optimal performance in a hybrid environment
Offer white-glove service to high-profile clients by addressing their unique technical needs with professionalism
Configure, maintain, and support Apple devices and Dell technologies, ensuring seamless integration into the workplace
Administer Active Directory and backup technologies to maintain data security and accessibility
Assist with the setup, configuration, and maintenance of Cisco and Citrix technologies
Perform routine hardware and software updates to ensure systems are up-to-date and running efficiently
Maintain accurate documentation of IT processes, troubleshooting steps, and client interactions.

What we offer

Competitive compensation
Medical insurance
Vision insurance
Dental insurance
Life and disability insurance
401(k) plan enrollment
Free online training.

Fulltime

Desktop Support Analyst

We are in search of a Desktop Support Analyst to join our team, based in West Sa...

Location

United States , West Sacramento

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in Active Directory, with the ability to manage and maintain user accounts and permissions
Familiarity with Apple devices, including troubleshooting, setup, and configuration
Experience using Google Suite, including managing user accounts and solving common issues
Basic troubleshooting skills, with the ability to diagnose and resolve technical issues promptly
Knowledge of hardware troubleshooting, capable of identifying and fixing common hardware problems

Job Responsibility

Manage and resolve technical issues related to Windows and Mac devices
Implement effective troubleshooting methods for hardware and software problems
Oversee Active Directory accounts, ensuring correct permissions are in place
Provide comprehensive support for Google Suite applications and their integration
Maintain constant communication with both end users and technical teams
Ensure user connectivity is maintained for maximum productivity

What we offer

medical
vision
dental
life and disability insurance
eligibility to enroll in company 401(k) plan

Fulltime

Systems Engineer 1

SE1s work directly with our clients, as well as other system engineers, to provi...

Location

Salary:

Not provided

Atlas Professional Services

Expiration Date

Until further notice

Requirements

2+ years of technical support experience
Able to work on support tickets independently and update status accurately
Ability to manage priority of support requests in a fast paced, fast-growing environment
Able to learn and adapt quickly
Excellent communication skills – verbal and written
Ability to explain complex IT concepts in simple terms
Technical certifications

Job Responsibility

Hardware – Support and troubleshooting including identifying, using and connecting hardware components and devices as well as setup and install common peripheral devices
Windows Operating Systems – Install and support Windows OS including command line and client support
Desktop Support (Windows & Mac)
Server Support (Windows)
Software Troubleshooting – Troubleshoot PC and mobile device issues
Support of MS Office and Office 365 suite
Networking – Support and troubleshooting of networks and connections including TCP/IP, DNS, DHCP, HTTP, SSL, Wi-Fi, and network equipment (NAS devices, switches, network printers)
Firewall Support (SonicWALL, Cisco, Fortinet, WatchGuard)
Infrastructure support – Troubleshoot cabling, device and storage technologies
Security – Identify and protect against security vulnerabilities for devices and their network connections

Help Desk Technician

Helpdesk Technicians work directly with our clients, as well as other system eng...

Location

Salary:

Not provided

Atlas Professional Services

Expiration Date

Until further notice

Requirements

1+ years of technical support experience
Able to work on support tickets independently and update status accurately
Ability to manage priority of support requests in a fast paced, fast-growing environment
Able to learn and adapt quickly
Excellent communication skills – verbal and written
Ability to explain complex IT concepts in simple terms
Technical certifications (CompTIA A+ and Network+ preferred)
High school or equivalent (Preferred)
Customer service: 2 years (Preferred)
IT support: 1 year (Preferred)

Job Responsibility

Recurring Server/Network Maintenance
Basic Active Directory Support (New/Term Users, Password Resets)
Basic MFA Support (New Setups, New Devices, Unlock Users)
Basic Hardware – Support and troubleshooting including identifying, using and connecting hardware components and devices as well as setup and install common peripheral devices
Basic Windows Operating Systems – Install and support Windows OS including command line and client support
Desktop Support (Windows 10 and 11)
Server Support (Windows Server 2008, 2012, 2016, 2019, 2022)
Basic Software Troubleshooting – Troubleshoot PC and mobile device issues
Basic Support of MS Office and Office 365 suite
Basic Support of Spam Filtering

What we offer

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Fulltime

IT Support Analyst

The IT Support Analyst will provide technical assistance and support to end-user...

Location

United States , New York

Salary:

70000.00 - 80000.00 USD / Year

Harry's

Expiration Date

Until further notice

Requirements

Associate's degree in IT or equivalent experience
At least 2 years in IT support
Proficiency in Windows and macOS support
Strong problem-solving, analytical, and customer service skills
Proficiency in managing user accounts, permissions, and groups in identity and administering common cloud-based services like Microsoft 365 or Google Workspace
Experience with networking tasks, such as IP address and DNS configuration, troubleshooting firewall settings, and a deeper understanding of protocols like TCP/IP and DHCP
Expertise in managing and securing mobile devices (smartphones and tablets) within the organization
Knowledge of security best practices, such as endpoint protection, virus removal, and setting up and troubleshooting multi-factor authentication (MFA)
Experience with remote desktop and support software
Familiarity with cloud platforms like Amazon Web Services (AWS) or Microsoft Azure

Job Responsibility

Provide technical assistance and support to end-users for all IT-related issues
Serve as a primary point of contact for troubleshooting and resolving hardware, software, and basic networking problems across both PC (Windows) and Mac (macOS) platforms
Providing technical support via various channels
Troubleshooting issues on both PC and Mac operating systems and common applications
Resolving basic networking problems
Using a help desk ticketing system
Assisting in IT asset inventory
Staying informed on technology trends

What we offer

Medical, dental, and vision coverage
401k match
Equity in Mammoth Brands
Flexible time off and working hours
Wellness and L&D stipends
4 weeks sabbatical after 5 years, 6 weeks after 10 years, and 8 weeks after 15 years
20 fully paid weeks off for parents who give birth, or 16 fully paid weeks off for all other paths to parenthood
Fun IRL and virtual events including happy hours, team building events, and parties on our rooftop
Free products from all of our brands
Bagels on Wednesdays and lunch on Thursdays

Fulltime

IT Help Desk Specialist

A leading technology solutions provider in the engineering software industry is ...

Location

United States , Westmont

Salary:

65000.00 - 95000.00 USD / Year

Revel Staffing

Expiration Date

Until further notice

Requirements

Associate degree in Computer Science, Information Technology, or equivalent work experience
DataClear Certification (or equivalent recognized data-security credential) required
Minimum 1 year of technical support or help-desk experience
Strong troubleshooting skills for Windows/Mac hardware, MS Office 365, cloud applications, and network connectivity (Ethernet, wireless LANs, DHCP/DNS)
Excellent customer service and ability to explain technical concepts to non-technical users
Ability to lift and carry IT equipment up to 50 lbs.

Job Responsibility

Serve as first-line technical support for on-site and remote employees across the U.S. and international offices
Troubleshoot and resolve hardware, software, network, and infrastructure issues
Configure, deploy, and track desktops, laptops, and peripherals
Manage user onboarding/offboarding, hardware procurement, and system documentation
Provide user training and create support resources
Collaborate with vendors and internal stakeholders to maintain high service levels.

What we offer

Competitive total rewards package with medical, dental, vision, 401(k) and profit sharing
Generous paid time off, holidays, and parental leave
Flexible work options
Professional growth and development opportunities.

Fulltime

Systems Engineer 2

SE2s work directly with our clients, as well as other system engineers, to provi...

Location

Salary:

Not provided

Atlas Professional Services

Expiration Date

Until further notice

Requirements

Mid-level IT engineer with minimum 2+ years of experience
Must have IT certifications, network plus or equivalent
Able to work in a fast paced, fast-growing environment
Able to work on support tickets independently and update status accurately
Knows when to escalate to higher level support
Able to learn and adapt quickly
Intermediate knowledge and experience with operating systems, such as Microsoft Windows and Active Directory
Intermediate knowledge and experience with authentication and directory services (Active Directory), etc.
Intermediate knowledge and experience with Windows system management tools, philosophies, and methods
Intermediate knowledge and experience with Windows automation (scripting, imaging, installation, management)

Job Responsibility

Able to work in a team environment focusing on assigned support service requests keeping customer informed on status
Handle daily technical support activities on desktop support, data network and server management and ability to multi-task with several Customers
Monitoring, maintaining, supporting and optimizing all networked software and associated operating systems in various customer environments
Maintaining network security, business continuity, records and documentation, and vendor relationships
Manage Active Directory Domain
including WINS, DHCP, IIS, DNS including user accounts/rights/permissions, group policies, etc.
Troubleshoot client production issues and analyze failures to minimize outages and interruptions
Review and troubleshoot monitored backup failures
Perform hardware/software updates /upgrades as required to maintain a secure and healthy network
Interface with support vendors to resolve network and system issues

IT Desktop Support – Mac and Windows

Beacon Hill

Location:
United States , Philadelphia

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 31, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for IT Desktop Support – Mac and Windows

First Line IT Support

Desktop Support Analyst

Desktop Support Analyst

Systems Engineer 1

Help Desk Technician

IT Support Analyst

IT Help Desk Specialist

Systems Engineer 2

IT Desktop Support – Mac and Windows

Beacon Hill

Location:United States , Philadelphia

Category:IT - Administration

Contract Type:Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:January 31, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for IT Desktop Support – Mac and Windows

First Line IT Support

Desktop Support Analyst

Desktop Support Analyst

Systems Engineer 1

Help Desk Technician

IT Support Analyst

IT Help Desk Specialist

Systems Engineer 2

Location:
United States , Philadelphia

Category:
IT - Administration

Contract Type:
Employment contract

Job Posted:
January 31, 2026