It Desktop & Help Desk Support Specialist, Robert Half

It Desktop & Help Desk Support Specialist

Robert Half

Location:
United States, Ames

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

55000.00 USD / Year

Save Job

Apply Position

Job Description:

This hybrid role offers a balance of technical challenge, mentorship-driven leadership, and career-building experiences. As part of the team, you’ll work with enterprise-level systems—including Microsoft 365, networking infrastructure, ERP platforms, and cloud technologies—while building a foundation for technical growth.

Job Responsibility:

operate as the first point of contact for technical support related to Windows platforms, Microsoft 365, networking infrastructure, and ERP systems
manage and triage incoming IT support tickets while providing Tier 1 assistance
assist with account management, password resets, multi-factor authentication (MFA) setups, and user access requests
deploy and configure workstations, peripherals, and audio/visual equipment
provide support for ERP system access and address printing-related issues
maintain IT documentation, SOPs, and create a searchable knowledge base
track inventory of IT assets and coordinate vendor repairs as needed

Requirements:

1–2 years of experience in IT Technical Support & help desk, desktop support, or related IT roles
certifications are a HUGE plus
'hit the ground running' working knowledge of Microsoft 365, Windows 10/11, Azure AD/Entra ID, and basic networking concepts (TCP/IP, DNS, DHCP, VPN)
strong communication skills with an IT support, customer-centric approach

Nice to have:

an associate degree in Information Technology or a related field
familiarity with Intune, Azure, Windows Server, or ERP platforms
certifications such as CompTIA A+, Network+, or Microsoft Fundamentals

What we offer:

mentorship-focused management
skill development through exposure to cutting-edge technologies and increasing responsibilities
flexible hybrid work model
excellent benefits package

Additional Information:

Job Posted:
September 12, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

View All Jobs In This Company

Job Link Share:

Welcome to CrawlJobs.com –
Your Global Job Discovery Platform

At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.