IT Deskside Support Job at Randstad (Newark)

Desk Side Engineer

We’re seeking a well-presented, highly communicative Deskside Engineer to suppor...

Location

Ireland , Dublin 2

Salary:

Not provided

Solas IT Recruitment

Expiration Date

Until further notice

Requirements

2–3 years’ experience in deskside support, infrastructure, or office fit-out projects
Solid understanding of cable routing, standards, and hardware setups
Ability to interpret basic floor plans and cable layouts
Comfortable working under desks and in physically active environments
High attention to detail and a methodical, tidy approach
Impeccable communication—clear, concise, and professional at all times
Well-presented and confident in a corporate legal environment
Reliable team player with the ability to work independently when needed
Calm under pressure with strong problem-solving ability

Job Responsibility

Perform physical audits of desk cabling and hardware setups across all office floors
Remove outdated or redundant cabling and implement new, standardised setups
Apply best practices in cable management to improve reliability and visual presentation
Assist with troubleshooting connectivity issues related to cabling and end-user hardware
Liaise regularly with key stakeholders and provide clear progress updates
Contribute to documentation and setup guides for repeatable, scalable configurations

Help Desk Manager

The position involves managing customer service operations, supervising ticketin...

Location

United States , Los Angeles

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Supervise ticketing system operations
Manage and provide hands-on assistance with senior help desk technical issues
Escalate complex issues to other teams
Ensure adherence to ITIL practices
Maintain proficiency in Microsoft 365
Manage and ensure compliance with Service Level Agreements (SLA)
Utilize skills in Cisco, Citrix, Cloud, and Dell technologies
Apply knowledge in ITSM, Active Directory, Computer Hardware, Configuration Management, Deployments, and Deskside Support
Oversee system, network, and security operations
Demonstrable proficiency in Cisco Technologies

Job Responsibility

Supervise ticketing system operations
Prioritize and follow up on tickets
Manage and provide hands-on assistance with senior help desk technical issues
Escalate complex issues to other teams
Ensure adherence to ITIL practices
Maintain proficiency in Microsoft 365
Manage and ensure compliance with Service Level Agreements (SLA)
Utilize skills in Cisco, Citrix, Cloud, and Dell technologies
Apply knowledge in ITSM, Active Directory, Computer Hardware, Configuration Management, Deployments, and Deskside Support
Oversee system, network, and security operations

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Fulltime

Tier 2 Deskside Systems Technician

We are seeking a qualified, customer‑focused Tier 2 Deskside / Systems Technicia...

Location

United States , Rockville, MD or Bluemont, VA

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor’s degree with 3+ years of relevant experience, or equivalent experience in lieu of degree
Hands‑on experience deploying and supporting Dell laptops/desktops using Windows 10/11 images
Strong troubleshooting experience supporting end‑user hardware and software issues
Experience providing deskside support via ServiceNow or similar ITSM tools
Familiarity with enterprise IT environments, patch deployment, and validation
Excellent documentation, analytical, and communication skills
Ability to lift and move IT equipment as required
Must be a U.S. Citizen
Must be able to obtain a Public Trust security clearance prior to start (process may take 1–4 months)

Job Responsibility

Serve as a primary point of contact for on‑site deskside support, including break/fix and operational activities for desktop and laptop systems
Deploy, configure, and support Windows 10 and Windows 11 devices in a non‑disruptive manner
Provide Tier 2 support and partner with Tier 3 teams for escalations, changes, and upgrades
Support IT operations during practice, mock, and live continuity (DR/COOP) exercises
Communicate clearly with end users and project stakeholders, providing timely status updates
Perform configuration and deployment of laptops, desktops, thin clients, and mobile devices
Assist with procurement, deployment, tracking, and disposal of hardware and software assets
Maintain accurate documentation and update records in the ITSM system
Support a high‑availability enterprise environment, following best practices for redundancy and virtualization
Perform routine system maintenance including software updates, backups, and recovery tasks

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

New

Sr Desktop Support Analyst

The Senior Desktop Support Analyst is responsible for overseeing and maintaining...

Location

United States , Indianapolis

Salary:

Not provided

Beacon Hill

Expiration Date

Until further notice

Requirements

Must have at least 4 or more years experience working in Desktop Support, PC Technician or Technical Support roles where break/fix, deployments, imaging and deskside support are core daily tasks
Outstanding written and oral communication skills
Demonstrated experience providing excellent customer service
Strong experience troubleshooting Windows Operating Systems
Experience imaging PCs using Intune
Ability to work with a sense of urgency and strong attention to detail
Strong analytical and critical thinking skills
Experience using an enterprise ticketing system such as ServiceNow or JIRA
Experience troubleshooting and supporting Microsoft O365 as well as working within Active Directory
Experience receiving, shipping, asset tagging, imaging and deploying hardware to both local and remote users

Job Responsibility

Diagnosing and resolving technical issues
Managing lifecycle processes
Training deskside support staff
Break/fix support
Inventory management
Hardware/software lifecycle
Endpoint security
Mobile device management (MDM)

Fulltime

New

Sr Desktop Support Analyst

The Senior Desktop Support Analyst is responsible for overseeing and maintaining...

Location

United States , Indianapolis

Salary:

Not provided

Beacon Hill

Expiration Date

Until further notice

Requirements

Must have at least 4 or more years experience working in Desktop Support, PC Technician or Technical Support roles where break/fix, deployments, imaging and deskside support are core daily tasks
Outstanding written and oral communication skills
Demonstrated experience providing excellent customer service
Strong experience troubleshooting Windows Operating Systems
Experience imaging PCs using Intune
Ability to work with a sense of urgency and strong attention to detail
Strong analytical and critical thinking skills
Experience using an enterprise ticketing system such as ServiceNow or JIRA
Experience troubleshooting and supporting Microsoft O365 as well as working within Active Directory
Experience receiving, shipping, asset tagging, imaging and deploying hardware to both local and remote users

Job Responsibility

Overseeing and maintaining the software and hardware needs of end-users while ensuring a secure, efficient, and up-to-date environment
Diagnosing and resolving technical issues
Managing lifecycle processes
Training deskside support staff to perform at a high level
Break/fix support
Inventory management
Hardware/software lifecycle
Endpoint security
Mobile device management (MDM)

Fulltime

Help Desk Manager

As a Help Desk Manager, you will be responsible for overseeing our service desk ...

Location

United States , Voorhees, NJ

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Comprehensive understanding and practical experience with Cisco Technologies
Proficiency in Citrix Technologies
Familiarity with Cloud Technologies, including implementation and troubleshooting
Experience with Dell Technologies
Knowledge of IT Service Management (ITSM)
Ability to manage and troubleshoot Active Directory
Strong skills in Computer Hardware, including maintenance and repair
Proficiency in Configuration Management
Experience in managing and facilitating IT Deployments
Expertise in Deskside Support, including resolving end-user issues

Job Responsibility

Oversee a team of service desk technicians, providing mentorship and direction
Efficiently manage the flow of tickets and ensure issues are resolved in a timely manner
Refine and develop IT support processes for optimal service delivery
Collaborate with other departments to enhance the efficiency of IT services
Track performance metrics and instigate continuous improvement initiatives
Utilize ITSM and active directory in managing and troubleshooting IT issues
Engage in the deployment and configuration of various technologies including Cisco, Citrix, Cloud, and Dell Technologies
Provide deskside support and manage computer hardware issues

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

IT Director

We are seeking a detail-oriented IT Director for our operations based in Daytona...

Location

United States , Daytona Beach

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficient in Cisco Technologies
Extensive knowledge of Cloud Technologies
Experienced in Customer Relationship Management (CRM)
Familiarity with ERP - Enterprise Resource Planning
Demonstrable skill in ERP Solutions
Expertise in Backup Technologies
Ability to handle Computer Hardware
Experience in managing Contracts
Proven track record in successful Deployments
Ability to provide Deskside Support

Job Responsibility

Oversee the deployment and maintenance of enterprise storage systems
Manage the utilization of VMWare and other networking solutions
Execute CRM and ERP solutions to streamline business processes
Handle the team's responsibilities, ensuring smooth operation and efficiency
Implement and manage cloud technologies to optimize data storage and accessibility
Manage the contracts and deployments related to IT services and hardware
Provide deskside support when necessary to resolve technical issues
Oversee the backup technologies to ensure data security and recovery
Maintain and upgrade computer hardware as needed
Execute strategies for the growth of the IT team and infrastructure

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to join our team in Malve...

Location

United States , Malvern

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience delivering onsite deskside and helpdesk IT support
Exceptional communication skills and a customer-focused approach
Ability to assist users with diverse levels of technical proficiency
Proficiency in managing devices across MacOS, Windows, and ChromeOS environments
Solid troubleshooting and problem-solving abilities
Demonstrated reliability and professionalism in a work environment

Job Responsibility

Deliver prompt and attentive deskside and helpdesk support to users, resolving technical issues efficiently
Manage and support devices running MacOS, Windows, and ChromeOS
Assist with the administration of Google Workspace and manage Chromebook devices
Diagnose and troubleshoot networking problems, including Wi-Fi connectivity, printers, and other peripherals
Provide technical assistance for audio/visual systems, including classroom projectors and event space audio equipment
Collaborate with technical staff onsite to ensure coordinated support efforts
Follow directives from a virtual technology team to align with organizational IT strategies
Document resolutions, processes, and technical issues to build a comprehensive knowledge base

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

IT Deskside Support

Randstad

Location:
United Kingdom , Newark

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 17, 2026

Expiration:
February 17, 2026

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Job Description:

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