IT Demand and Portfolio Specialist Job at St. Charles Pharmacy (Bend)

Job Description

Annual salary range: $106,787 - $160,160/year. The IT Demand and Portfolio Specialist facilitates the IT demand management function, overseeing the intake, evaluation, prioritization, and governance of technology-related requests across the organization. This role partners closely with business and IT leaders to ensure proposed initiatives are aligned with strategic priorities, operational objectives, compliance requirements, and available resource capacity. The position is responsible for establishing intake standards, facilitating decision-ready business cases, maintaining visibility into the demand pipeline, and supporting portfolio decisions that optimize the delivery of IT services, enhancements, and projects.

Job Responsibility

Facilitate the IT demand management process by capturing, evaluating, and prioritizing incoming requests from business units to ensure alignment with organizational strategy, operational needs, and resource capacity
Establish and enforce intake standards to ensure demands are accurately classified as service requests, enhancements, optimization efforts, or projects, enabling efficient routing and decision-making
Develop, maintain, and communicate dashboards and reporting that provide transparent visibility into demand intake, prioritization, status, and pipeline performance
Partner with business and IT stakeholders to organize business cases and determine the appropriate path for each request, including conversion to project work, operational support, or other intake channels
Ensure business cases are complete and decision-ready by coordinating required inputs such as approvals, level-of-effort estimates, discovery findings, architectural review, and stakeholder alignment
Facilitate cross-functional assessment of regulatory, security, technical, and operational risks associated with new demands to support informed prioritization and governance decisions
Monitor the demand intake lifecycle to ensure requests progress efficiently through defined stages
remove barriers and maintain momentum from submission through disposition
Coordinate the assignment and tracking of non-project work to the appropriate operational pathways, ensuring accurate categorization, accountability, and follow-through for intake items that do not become formal projects
Ensure proposed initiatives are reviewed for compliance with legal, regulatory, privacy, and organizational requirements prior to approval and execution
Govern the demand pipeline to ensure initiatives are prioritized and sequenced in alignment with strategic objectives, operational priorities, and available organizational capacity
Define, implement, and continuously refine prioritization criteria and governance practices that support effective portfolio and demand management decision-making
Partner with the PMO to track active portfolio health and ensure that approved demands are delivering their intended strategic value
Monitor resource capacity across IT functions and provide recommendations on timing, sequencing, and tradeoff decisions to balance incoming demand with current commitments and operational support needs
Design and maintain tools, templates, and intake frameworks that support project managers and leaders in resource planning, effort estimation, and demand transparency
Partner with project and operational leaders to monitor portfolio execution, identify resource constraints, and adjust allocations or priorities as needed to support successful delivery
Provides and oversees team's delivery of customer service in a manner that promotes goodwill, is timely, efficient, and accurate
Supports the vision, mission, and values of the organization in all respects
Provides and maintains a safe environment for caregivers, patients, and guests
Collaborates with teams to review processes and identify/implement opportunities for improvements, applying Lean principles, concepts, and tools
Conducts all activities with the highest standards of professionalism and confidentiality
May perform additional duties of similar complexity within the organization, as required or assigned

Requirements

Bachelor's degree or combination of education, related industry certification, and experience to perform the full scope of the position
Minimum of five (5) years of IT or similar professional experience
Additional experience in a healthcare environment which includes systems and procedure analysis, project management, system support or operational experience in business or clinical area is beneficial
Project Management Professional (PMP) certification from the Project Management Institute
At least (1) IT or professional certification such as Epic, Workday, Dimensions, ServiceNow, ITIL or PMP
Intermediate to advanced proficiency in Microsoft applications (Outlook, Word, Excel, and Visio), database management, and document preparation
Demonstrated ability and experience in computer applications and use of electronic medical record keeping systems
Reads, writes, and speaks English
Ability to travel to business functions / trainings / meetings for all St. Charles Health System's sites and affiliate sites as required
Occasional overnight travel will be required
Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely

Nice to have

Project Management Professional (PMP) certification from the Project Management Institute
At least (1) IT or professional certification such as Epic, Workday, Dimensions, ServiceNow, ITIL or PMP
Additional experience in a healthcare environment

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IT Demand and Portfolio Specialist

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