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3Shape Logo 3Shape · IT - Administration

IT Delivery & Operations Manager

Poland, Szczecin · Job Posted April 11, 2026
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Job Description

Join one of the most exciting Danish tech companies in the medical device industry and make an impact. With us you will be able to work on solutions used by thousands of dental professionals worldwide. We are currently looking for a highly motivated IT Delivery & Operations Manager to join our Group IT organization. You will collaborate closely with international colleagues, including teams working from our Ukrainian office in Kyiv. In this role, you will coordinate delivery across application and infrastructure teams, support operational governance, and strengthen collaboration between IT and business stakeholders. You will help ensure predictable delivery, stable operations, and continuous improvement of our enterprise IT landscape.

Job Responsibility

  • Coordinate delivery activities across multiple IT teams
  • Monitor progress, track KPIs, and identify risks or bottlenecks early
  • Support structured planning, prioritization, and execution of initiatives
  • Maintain visibility into operational performance across key enterprise platforms
  • Support management of cross-team dependencies, releases, and operational improvements
  • Contribute to the continuous improvement of delivery processes and collaboration practices
  • Provide leadership and support to local teams working on enterprise platforms
  • Support coaching, people development, and capability building
  • Foster a collaborative, transparent, and trust-based working environment
  • Maintain visibility of team capacity, workload, and resource allocation
  • Support prioritization discussions with stakeholders and ensure alignment with business needs
  • Ensure resources are allocated effectively to delivery and operational priorities
  • Maintain oversight of relevant operational budgets and external resource usage
  • Coordinate with vendors and partners supporting delivery initiatives
  • Ensure clarity and transparency in cost management and resource planning
  • Lead selected IT projects end-to-end, from planning to execution and follow-up
  • Define scope, timelines, milestones, and deliverables with stakeholders
  • Manage dependencies across application teams, infrastructure teams, and vendors
  • Track progress, manage risks, and ensure timely and high quality delivery
  • Facilitate decision-making and trade-offs when needed
  • Ensure clear and consistent communication of status, risks, and progress
  • Drive structured project governance adapted to the needs of each initiative
  • Act as a coordination and communication point between IT teams and business stakeholders
  • Support alignment between strategic priorities and operational realities
  • Provide transparency around delivery status, risks, and capacity

Requirements

  • All applicants must be located in Poland and must have a valid work permit for Poland
  • 5+years of experience in IT delivery, program management, or technical delivery leadership
  • Proven ability to coordinate cross-functional and technical teams
  • Experience working with enterprise IT environments (applications, platforms, infrastructure)
  • Strong stakeholder management, communication, and coordination skills
  • Experience supporting technical teams and delivery-focused environments
  • Proficiency in written and spoken English
  • Passion for continuous learning and improvement

Nice to have

  • Experience working in Agile or hybrid delivery environments
  • Experience coordinating distributed or multi-team delivery setups
  • Familiarity with enterprise IT operations, governance, or service management
  • Experience working with vendors or external delivery partners

What we offer

  • Attractive office with relax zones located in Szczecin, Poland
  • A vibrant and international environment with social, diverse, and highly skilled and cooperative colleagues
  • An attractive Luxmed healthcare package with additional dentistry care
  • Fresh fruits, delicious and healthy lunches cooked by our canteen
  • We provide a great social work environment with many optional activities
  • Good work/life balance
  • Hybrid work possibility
  • Language courses with qualified teachers
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