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NTT DATA Logo NTT DATA · IT - Administration

IT Delivery Director

United States, Atlanta · Job Posted May 27, 2026
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Job Description

We are currently seeking a IT Delivery Director to join our team in Atlanta, Georgia (US-GA), United States (US).

Job Responsibility

  • Oversees a team that delivers contracted IT services to clients
  • Leads the development and implementation of delivery strategies of various IT solutions to clients
  • Accountable for ensuring quality, timing and financial delivery objectives are met by team
  • Identifies opportunities for account growth and innovation
  • Proactively identifies potential issues and drives resolution to avoid client impact and facilitate continuous improvement
  • Builds and sustains effective communications with all stakeholders and cross-functional teams in an effort to maximize the client experience
  • Develops and maintains strong relationships with client’s leadership team
  • Provides direction and guidance for administration and results for multiple departments within a function of work area
  • Translates business plans into objectives and exercises latitude in managing operations
  • Accomplishes results through the efforts of subordinate managers / professional team members
  • Responsible for managing larger groups of team members, which may also include lower-level leaders
  • Responsible for large accounts with high level of complexity
  • Leads the defining and adherence to delivery management processes and policies
  • Responsible for delivering in a highly-matrixed global delivery model
  • Mentors and trains less experienced delivery management team members
  • Accountable for end-to-end delivery of NTT DATA services for a specific client
  • Ensure adherence to contractual commitments
  • Monitor delivery quality and client satisfaction through direct interactions with key stakeholder
  • Develop and maintain Crisis Management/Disaster Plans
  • Implement project mitigation plans for yellow or red deliverable
  • Conduct Customer Governance meetings
  • Manage Outage/Escalation/Missed SLA incidents
  • Implement and execute automation and efficiency programs
  • Drive client improvement plans to enhance satisfaction
  • Utilize automation for repetitive tasks to boost performance and service quality
  • Possess a deep understanding of the delivery life cycle
  • Ensure accurate and timely revenue/cost/margin forecasts for assigned accounts
  • Manage costs in alignment with annual operating plans and point of sale
  • Develop action plans to close forecast gaps
  • Manage account ramp-up/ramp-down resources efficiently
  • Collaborate with Client Executives to develop customer relationships and manage risks
  • Excel in customer relationship management at CXO levels, presenting operations and strategic reviews to senior stakeholder
  • Act as a strategic delivery advisor to the executive leadership team
  • Manage Sales Enablement, ensuring integration with delivery teams
  • Leverage broader NTT DATA capabilities and resources strategically
  • Interface with customer architecture teams and senior leadership on emerging technologies
  • Serve as the main contact for client operations leadership
  • Maintain effective communication with all stakeholders and cross-functional teams
  • Stay informed about global industry trends and their impact on IT services
  • Apply best practices in organizational change management
  • Solve large, enterprise problems through matrixed organizations
  • Guide delivery leaders to align service offerings properly
  • Monitor and evaluate the performance of direct reports, providing feedback through coaching and the NTT DATA performance management process
  • Coach and mentor a large team of delivery leaders responsible for daily client operations

Requirements

  • 10+ years' experience with direct client relationships in the field of IT
  • Advanced degree in Information Technology, Computer Science, Software Engineering, Computer Engineering, or Cybersecurity
  • 2+ years of experience in Manufacturing Vertical
  • 5+ years of experience in transitioning application and infrastructure services
  • 5+ years of experience managing a highly leveraged service environment
  • Experience with Managed Private Cloud, Infrastructure Services, and Datacenter Migration Services
  • SAP Basis and Application support experience
  • Experience in end-user services and security services
  • Digital Transformation experience leveraging AI to refine knowledge insights
  • Strong knowledge of and experience with ITIL Service Framework v4
  • Experience in IT support and production escalations, including incident response and change lifecycles
  • Excellent verbal and written communication skills
  • Willingness to travel to client sites as needed
  • current Visa and passport preferred
  • Ability to work across multiple time zones
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