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Join a customer-obsessed technology business at the heart of Australia’s largest retailer. Opportunity to work and support across the latest technology and methodology. Based across 3 of our Distribution Centres in Victoria.
Job Responsibility:
Provide a people facing, technical support function across three Distribution centres in Victoria
Work from more than one site per week
Provide support to IT BAU, Projects and IT Changes into Warehouses
Provide quality technical support services to all customers in a professional, responsive and effective manner for desktop computing hardware, software applications, mobility devices, and numerous other technology solutions
Requirements:
Proven experience providing technical support to a complex Distribution Centre
Strong customer facing skills, business acumen, and integrity
A collaborative style, able to work with and assist local, interstate teams, and external support partners
Experience working within an ITIL environment
Availability to travel interstate to relieve team members - potentially one or two assignments per year
Strong technical troubleshooting skills along with a working knowledge of WMS
Innovative thinking and analysis that influences a more productive environment for our customers
What we offer:
Team discounts across our range of Woolworths Group brands and a robust rewards program that celebrates and incentivises purpose-driven work
Access to Sonder - free confidential 24/7 personalised financial, medical safety, psychological or physical support for team members and their families