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The Muse · IT - Administration

IT Customer Service Specialist

United States Employment contract 20.00 USD / Hour · Job Posted June 16, 2026

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Job Description

Labcorp is seeking an IT Customer Service Specialist for a dynamic team.

Job Responsibility

Provides first-level technical support to the company for user inquiries and system security
Assists users with log-on problems, reinstating revoked security, and changes in access privileges
Troubleshoots system errors and lockups, and answers how-to system security questions
Routes second-level system questions to the appropriate individual/department
Processes all mainframe security requests and purchase approval security requests
Specific position responsibilities are to assist divisional LabCorp clients and employees with IT support issues accomplished by staffing the Southeast IT ACD telephone queue, which can include 50 - 90 incoming calls per day
Support includes resetting passwords, troubleshooting application and system issues and arranging for on site support
Staffing of the position is imperative to maintaining and improving IT service levels and call center metrics

Requirements

HS Diploma
1 or more years' experience in IT Customer Service
1 or more years' customer support experience
1 or more years' experience with strong phone contact handling skills and active listening abilities

Nice to have

Bachelor's Degree
1 or more years' experience in a high volume, inbound call environment (50+calls/day)
Current or prior Labcorp experience

What we offer

The Muse - All Job Offers

20.00 USD / Hour · United States

IT Customer Service Specialist

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