IT Customer Service Analyst, CVS Health

IT Customer Service Analyst

CVS Health

Location:
United States, Hartford

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

21.10 - 44.99 USD / Hour

Save Job

Apply Position

Job Description:

As an IT Customer Service Analyst on our team, we are looking for a colleague who can provide high quality, customer focused, distributed computing services and help desk support. Our goal is to deliver innovative solutions, maintain standard practices and consistency in the distributed environments we work with.

Job Responsibility:

Distributed desktop support
Desktop and infrastructure maintenance
Installation services
Problem resolution and help desk support
Installs Computer Equipment (Lease Replacements/New Hires, etc.)
Build computer equipment New hires, Refresh, Job changes
Supports and tests IT Technology and provides feedback
Act as point of escalation for customers, team members, and management
Manage administrative processes (asset management, De-acquisition, change/service requests, and problem management)
Ensure customer business needs are met while adhering to corporate standards and meeting Service Level Agreements
Stay current on new technology and its benefit to the company direction

Requirements:

2+ years of experience in IT customer support role
2+ years of Microsoft Office applications
Must be able to lift minimum of 50 lbs
Verifiable High School Diploma or GED required

Nice to have:

2+ years of experience troubleshooting hardware and software
Service Now ticketing experience
LAN certified Network administration and/or equivalent experience
MCSE/MCA or related computer experience
Excellent communication skills
Bachelor's Degree in Computer Science or related discipline

What we offer:

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
Wellness screenings
Tobacco cessation and weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access
CVS Health bonus, commission or short-term incentive program

Additional Information:

Job Posted:
September 25, 2025

Expiration:
September 27, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Welcome to CrawlJobs.com –
Your Global Job Discovery Platform

At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.