It Customer Service Analyst

As an IT Customer Service Analyst on our team, we are looking for a colleague who can provide high quality, customer-focused, distributed computing services and help desk support. Our goal is to deliver innovative solutions, maintain standard practices and consistency in the distributed environments we work with. You will act as point of escalation for customers, team members, and management to ensure optimum service quality through ongoing management and continuous improvement initiatives. You will manage administrative processes (asset management, de-acquisition, change/service requests, and problem management). You will ensure customer business needs are met while adhering to corporate standards and meeting Service Level Agreements. You will stay current on new technology and its benefit to the company direction.