IT Coordinator Job at Legends Global (Baton Rouge)

Job Description

The IT Coordinator supports the day-to-day operations, maintenance, and coordination of all information systems, telecommunications, and technology infrastructure at the Raising Cane’s River Center. This position serves as a key liaison between the facility, all venders, and internal departments to ensure reliable and secure technology performance during both daily operations and live events. The IT Coordinator assists in maintaining and deploying audio/visual systems, network connections, digital signage, and communication systems while providing technical support to staff and clients.

Job Responsibility

Coordinate and provide technical support for facility IT systems, including computers, servers, network infrastructure, Wi-Fi, and phone systems
Work with all vendors and internal departments to resolve network or software issues, perform system updates, and maintain cybersecurity protocols
Set up and maintain data and phone connections for offices and events, including Wi-Fi deployment for clients and guests
Maintain accurate inventory of all IT and telecommunications equipment
assist with ordering, repairs, and asset tracking
Assist in the setup, operation, and teardown of client-provided or in-house audio, video, lighting, and rigging systems
Support event production teams by ensuring technology needs (AV, connectivity, lighting control, and communications) are met efficiently
Maintain, test, and perform preventive maintenance on lighting, sound, video, rigging, and digital signage systems
Serve as liaison for lighting control systems and coordinate service or repairs with third-party vendors
Install, configure, and troubleshoot computer hardware and software applications
Manage user access and permissions as directed by facility leadership
Coordinate telephone and data service providers to align external services with internal requirements
Provide user training and assist employees with MS Office applications and standard office technology
Document IT procedures, configurations, and event-related setups
Communicate effectively with staff, vendors, and clients to ensure technical readiness for events
Assist with developing and implementing technology policies and procedures for the facility
Respond to routine, precautionary, and emergency alarms from building automation and life safety systems
Maintain an effective working relationship with clients, employees, exhibitors, and patrons
Perform other related duties as assigned

Requirements

Strong technical knowledge of computer systems, networking, and AV equipment
Proficiency in Microsoft Windows, Office Suite, and basic networking concepts (IP addressing, cabling, routers, switches)
Working knowledge of lighting, sound, and video systems used in live events
Excellent troubleshooting, organization, and multitasking skills
Ability to read and interpret technical documents, blueprints, and schematics
Strong interpersonal and communication skills
capable of working under pressure and within deadlines
Ability to work independently while maintaining close coordination with operations and event staff
High school diploma or GED required
Associate’s degree or certification in Information Technology, Computer Networking, or related field preferred
Minimum two (2) years of related IT support or technical operations experience, preferably in an entertainment, convention, or event facility environment
Ability to lift and move up to 50 pounds
Frequent standing, walking, bending, stooping, and use of hands and arms
Ability to work flexible hours including nights, weekends, and holidays as required by event schedules
Must be available for on-call IT or event support during major functions

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