IT Coordinator

• Assist in the planning, coordination, and execution of IT and digital retail projects
• Provide first- and second-line IT support to retail and back-office users, ensuring timely resolution of technical issues
• Support the implementation, testing, and roll out of retail and corporate systems, including POS and other digital platforms
• Collaborate with internal stakeholders and external vendors to troubleshoot and optimise system performance
• Maintain clear and up-to-date documentation for support processes, training materials, and project progress

• Proven experience in an IT support or digital retail environment
• Strong understanding of retail systems (e.g., POS, inventory, CRM)
• Excellent problem-solving and communication skills
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Experience working with cross-functional teams and external vendors
• Fluency in English (spoken and written)

Good command of French or German as a second language