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We are looking for a full-time IT Consultant (IT Help Desk Consultant) who loves solving problems, is patient with people, and is eager to learn. As a member of the Jones IT Family, you will take on a wide variety of tasks and projects, often involving client interactions.
Job Responsibility:
You will listen to client issues to document and coordinate a timely resolution
You will assist clients with their support requests and will be responsible for seeing the issue through to resolution or coordinating the resources necessary to achieve that goal
You will diagnose and resolve desktop, software, and network problems related to functionality, connectivity, management, and monitoring, or other software and hardware problems
You will partner with members of the Jones IT Team to proactively collect and share experiences/tools/information that will aid in maximizing the value of efficiency and teamwork for our company and all of our clients
You will document solutions and procedures
Requirements:
You are able to absorb new knowledge and apply them to solve problems
You are able to collaborate well in a team environment
You are sensitive to clients’ needs and able to develop warm client relationships
You are able to explain technical issues to non-technical people in simple language
You are able to manage a variety of tasks, technical as well as administrative, at one time
You have good written and verbal communication skills
You give attention to detail
You possess some knowledge of operating systems, desktop applications, email clients, and basic networking
Nice to have:
1-3 years of experience
College degree
Some Customer Service experience
Some experience with desktops, laptops, Macs, email, cloud services, malware/virus removal, and basic networking preferred
What we offer:
Generous P.T.O.
Commuter benefits
Possibility of some remote work
Extensive training in tools of the trade and best practices
Monthly Friday in-office lunch from local restaurants