It Consultant Ii/Education Technologist Job at MUSC Health (Charleston)

Job Description

The College of Health Professions is seeking an Education Technologist to support and enhance the use of academic technologies that drive teaching, learning, and student success. This position serves as a key resource for faculty, staff, and students by providing technical expertise, training, and support for learning management systems, assessment platforms, lecture capture solutions, collaboration tools, and other educational technologies. The Education Technologist will lead technology implementation projects, develop and deliver faculty training programs, troubleshoot complex technical issues, evaluate emerging educational technologies, and collaborate with instructional designers, IT professionals, and academic leadership to ensure technology solutions align with institutional goals.

Job Responsibility

Support and enhance the use of academic technologies that drive teaching, learning, and student success
Serve as a key resource for faculty, staff, and students by providing technical expertise, training, and support for learning management systems, assessment platforms, lecture capture solutions, collaboration tools, and other educational technologies
Lead technology implementation projects, develop and deliver faculty training programs, troubleshoot complex technical issues, evaluate emerging educational technologies, and collaborate with instructional designers, IT professionals, and academic leadership to ensure technology solutions align with institutional goals
Diagnose and repair advanced problems in response to customer-reported incidents related to enterprise academic technologies
Install, configure, troubleshoot, and maintain varied customer hardware and software, including user access provisioning and system maintenance
Design, implement, and maintain a problem tracking and resolution database (ServiceNow) to provide timely support for time-sensitive issues
Research, evaluate, and provide feedback on problematic trends and patterns in customer support requirements related to assessment systems, providing preventative action recommendations and solutions to recurring software and hardware problems
Serve as the lead trainer and technical consultant for supported academic technologies, interfacing with faculty and staff teams
Analyze customers' business needs, develop technical requirements, and design and deliver workshops, training sessions, and individual consultations
Develop and maintain documentation, guides, and self-service resources, ensuring completeness and accuracy of technical documentation methods and procedures
Develop customer support policies, procedures, and standards to promote best practices and enhance adoption and effective use
Research, evaluate, and participate in pilot testing and validation of new technologies, preparing Requests for Quotes (RFQs) as needed
Configure integrated solutions to meet customer needs, assessing integration, usability, and alignment with institutional standards
Implement client solutions, supporting implementation planning, rollout, and communication activities
Monitor system usage, identify information technology requirements for the department, and identify opportunities to improve service delivery
Serve as technical consultant and liaison between IT, instructional design, faculty, and leadership, ensuring rigorous application of information security/information assurance policies, principles, and practices in the delivery of customer support services
Support governance and committee efforts related to academic technology
Contribute to standards, documentation, and communication strategies
Participate in strategic initiatives and continuous improvement efforts
Maintain mastery of new and innovative customer support methods and technologies, and awareness of trends in academic technology and digital learning

Requirements

Bachelor's degree in Information Technology, Educational Technology, Instructional Design, or a related field
Minimum of two years of progressively responsible experience in academic technology, automated information systems, IT support, or instructional technology
Related experience may be substituted for the bachelor's degree on a year-for-year basis
Mastery of IT problem management methods and practices and new and innovative customer support methods and technologies required
Strong training and facilitation skills required
Ability to translate technical concepts into user-friendly guidance and communicate effectively, both written and orally, with faculty, staff, and leadership
Moderately complex to complex problem-solving skills and knowledge of sophisticated analytical methods

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It Consultant Ii/Education Technologist

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