IT Clinical Service Support Analyst Job at Advocate Health Care

Solutions Analyst

As a Solutions Analyst, you are responsible for the delivery and management of t...

Location

United States

Salary:

58000.00 - 63000.00 USD / Year

PointClickCare

Expiration Date

Until further notice

Requirements

1-2 years of SaaS support experience, Technical Support, and or Operations Support environment
Understanding of clinical workflows in long term care or medical facilities (preferred, not required)
Strong understanding of business workflows and processes within SaaS or enterprise applications
Proven problem-solving skills and the ability to manage customer expectations
Excellent written and verbal communication skills
Comfortable in fast-paced, high-demand environments
Quick learner with strong technical aptitude
detail-oriented, analytical, patient, and an active listener
Experience collaborating with cross-functional technical teams (e.g., Product, Engineering, QA)
Experience supporting and troubleshooting web-based SaaS applications

Job Responsibility

Provide empathetic, high-quality support to clients managing, configuring, and using our clinical applications
Develop deep expertise in our cloud-based software to support clinical workflows and patient care in long-term care settings
Troubleshoot technical issues through log analysis, research, and problem recreation
Collaborate cross-functionally to ensure customer satisfaction and timely issue resolution
Leverage and contribute to the internal knowledge base to improve support efficiency
Consistently meet or exceed service delivery standards and key performance indicators (KPIs)
Accurately document customer interactions, investigative steps, and resolutions using our help desk ticketing system
Be available to work weekdays from 11 AM to 8 PM EST, with occasional overtime, weekend, holiday, and on-call shifts as required

What we offer

Benefits starting from Day 1
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition

Fulltime

IT Clinical Service Support Analyst Associate

Location

United States

Salary:

26.55 - 39.85 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

High School Diploma or GED is required
Must obtain within 18 months and maintain annual educational requirements for Epic certification(s) as required by department
One year's experience in a clinical environment, Service Delivery, or work-related equivalent is required
Must be a service-oriented, team player. Communicates proactively, cooperatively and constructively
Strong interpersonal and customer service skills
Basic understanding of call centers and call tracking systems
Strong technical aptitude with the ability to learn quickly and support software applications
Basic understanding of the technical components of an Information System, including basic hardware, platform, database concepts, and terminology
Ability to manage multiple priorities in a dynamic work environment
Analytical and problem-solving

Job Responsibility

While working in a fast-paced Service Desk environment duties include knowledge, troubleshooting, education, maintenance, and resolution of issues related to hardware and software for Providers and Epic users
Demonstrates basic written and oral communication skills, including good listening and verbal skills
Produces accurate and complete work while consistently meeting established Service Desk Key Performance Indicators (KPI)
Basic understanding of healthcare workflows and the unique needs of physicians, nurses, and other hospital staff who may be seeking support
Completes required training outlined by the department with a specific focus on maintaining patient safety
Informs the immediate supervisor of any abnormal circumstances related to performance of job duties in a timely and accurate fashion. Ability to determine and support customer emergency issues and escalates to the appropriate person or group as needed
Applies appropriate customer service and service recovery skills to comply with department standards. Basic understanding of standard system hardware equipment and software applications at a rapid pace
Performs testing in Non-Prod (Dev/Test/Playground) environments for troubleshooting end-user issues as well as testing and evaluation of new application features and functionality
Information is gathered and analyzed from end users through clarifying questions, workflow understanding, and technical knowledge.Assessment of the issue is determined and if resolution isn't achieved at the time of call, a workaround is considered and escalation to an appropriate team occurs
Performs all tasks within IT and Cybersecurity governance, though use of elevated administrative rights to safeguard user and patient data. Participates in conversations between the Service Desk, Clinical Informatics, and Epic Training Team

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance

Fulltime

Radiation Oncology Analyst

Our client is seeking a highly technical and proactive Radiation Oncology Analys...

Location

United States , Salt Lake City

Salary:

70.00 - 75.00 USD / Hour

Medasource

Expiration Date

Until further notice

Requirements

Experience with Radiation Oncology IT or clinical systems (Varian ARIA and Varian ecosystem strongly preferred)
Proficiency in HL7 interfaces and healthcare system integrations
Windows Server administration (2019+), Windows 10/11 support
Active Directory administration, including security groups, group policies, and role-based access
Networking fundamentals (LAN/WAN), network monitoring and troubleshooting tools
Hardware support, maintenance, and troubleshooting in clinical environments
Working knowledge of SQL for querying and reporting
Python scripting proficiency preferred
Experience with cancer registry systems or integrations (preferred)
Familiarity with logging, auditing, and troubleshooting tools (e.g., centralized log management such as Unilog)

Job Responsibility

Support and maintain Radiation Oncology clinical systems, including Varian ARIA and associated EMR workflows
Provide technical support for clinical delivery systems used in radiation therapy
Collaborate with clinicians, physicists, dosimetrists, and oncology staff to optimize system performance and reliability
Support cancer registry integrations and reporting needs
Assist with clinical pathways configuration and optimization
Troubleshoot and analyze application and system logs using centralized logging/audit tools (e.g., Unilog or equivalent)
Support HL7 interfaces, data flows, and system integrations
Administer and troubleshoot Windows Server environments (2019+), Windows 10/11 endpoints, and Active Directory, including security groups, group policies, and role-based access
Perform hardware maintenance, upgrades, and troubleshooting to meet clinical uptime requirements
Support and troubleshoot Single Sign-On (SSO) solutions

What we offer

Opportunity to work in a mission-driven, patient-focused clinical environment
Exposure to advanced Radiation Oncology technologies and workflows
Collaborative, cross-functional team culture
Professional development and learning opportunities
Competitive compensation and benefits
Regional travel and hands-on experience in diverse clinical settings
Medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage
401k plan that includes a company match and is fully vested after you become eligible
Paid time off, sick time, and paid company holidays
Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.

Fulltime

Clinical Applications Analyst Senior

Clinical Applications Analyst Senior at Tucson Medical Center. Supports and opti...

Location

United States , Tucson

Salary:

Not provided

Tucson Medical Center

Expiration Date

Until further notice

Requirements

Experience supporting clinical workflows in healthcare
Epic application build or support experience
Strong communication and problem-solving skills
Bachelor's degree in information technology, healthcare, business, or related field
Four (4) years of work experience in a healthcare setting
Three (3) years of clinical applications analyst experience with Epic
One (1) year of project management related experience
Epic application certification(s) preferred: ASAP, Stork, Inpatient, or Hospice
Recommend clinicians including RN's maintain current state licensure preferred
Will be required to certify on one or more Epic applications and maintain certification

Job Responsibility

Support and optimize Epic clinical documentation applications
Collaborate with clinicians to improve workflows
Design, test, and maintain Epic build
Support process improvement and change management
Provide on-site Epic user support
Participate in upgrades and ongoing maintenance
Drive design and implementation of new clinical processes and optimized system configuration
Lead and facilitate design sessions to achieve improvements
Define requirements and assist in designing improved processes utilizing clinical information system
Influence clinical leadership and management decisions

Fulltime

Head of Positive Behaviour Support

Optimo Care Group is seeking an experienced and passionate Head of Positive Beha...

Location

United Kingdom , Colchester; Clacton; Ilford

Salary:

50000.00 - 60000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

MSc in Applied Behaviour Analysis, Positive Behaviour Support, Intellectual and Developmental Disabilities, or equivalent
UKBA (Cert) and current UKSBA membership
Minimum of 3 years’ experience in a senior PBS role
Experience providing clinical supervision and line management within PBS teams
Experience leading the implementation of a service-wide PBS approach
Experience supporting individuals with high-risk behaviours of concern
Strong skills in functional assessment, PBS plan development and behavioural intervention
Excellent written and verbal communication skills
Strong clinical judgement in complex situations
Excellent organisational and time management skills

Job Responsibility

Develop and implement the Positive Behaviour Support strategy across CFT Care and Spectra Care
Work collaboratively with senior leadership and operational teams to embed PBS across services
Analyse service data and feedback to monitor effectiveness and identify areas for improvement
Support the development of PBS-related policies, systems and training programmes across both organisations
Provide line management, clinical supervision, mentoring and coaching to Behaviour Analysts and PBS Practitioners
Support Behaviour Analysts with the management and development of PBS Champions
Maintain clinical oversight of all PBS cases across services
Ensure the PBS team works in line with the latest research, guidance and best practice
Provide specialist behavioural support for individuals presenting high-risk behaviours of concern
Conduct Functional Behaviour Assessments and develop Positive Behaviour Support plans

Fulltime

Epic Senior Analyst - Quality and Population Health

The organization’s IT department is seeking an experienced Epic Senior Analyst -...

Location

United States , Miami

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor’s degree in a related field
Epic Healthy Planet or Epic Ambulatory Certification preferred
Minimum of 3 years of relevant experience, preferably in healthcare or healthcare related environments
Strong operational, project management, and organizational skills
Proficiency in Epic software and electronic medical records (EMR) systems
Strong analytical skills to assess workflows and resolve application issues
Demonstrated ability to collaborate with diverse teams and stakeholders
Familiarity with clinical terminology, decision support tools, and health maintenance workflows

Job Responsibility

Collaborate with stakeholders, end users, and application team members to optimize application configuration, functionality, and access
Serve as a primary support contact for application end users
Participate in the design, development, implementation, and maintenance of Epic applications
Support system testing and assist with workflow documentation
Analyze the impact of technology on clinical workflows and validate operational changes
Identify application issues and assist in driving resolution
Support junior staff with service ticket resolution, application updates, data requests, and day to day operational support
Collaborate with training teams on documentation and training strategies related to system updates
Work with stakeholders and end users to ensure applications meet organizational clinical and operational needs
Participate in on call rotations and relevant meetings or committees

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Clinical Analyst I or II - Radiology

Responsible for implementation and support of applications; works closely with e...

Location

United States , Kansas City

Salary:

Not provided

The University of Kansas Health System

Expiration Date

Until further notice

Requirements

Associates Degree in nursing or other clinical healthcare related field
2 or more years of experience in clinical position (Nursing or Ancillary) in a health care institution or clinic
Current professional license or clinical certificate required in professional area
Certification or proficiency (with certification level score) in assigned Epic application or demonstrated learning of other assigned application must be obtained within 6 months of employment

Job Responsibility

Demonstrates accountability in delivering assigned task
reports project issues and accomplishments to project manager
delivers a work product that meets project requirements as defined by the scope and stays within departmental guidelines for application configuration/development
Analyzes and documents current and future needs and workflows through interviews and gathering data regarding regulatory requirements, operational procedures and hospital/departmental policies
Participates in the planning, development, implementation, maintenance, support and evaluation of clinical or business application systems as assigned
Develops relationships with the Nursing and Clinical communities
Participates/Contributes/Takes instructions in team and project meetings
works closely with team/department members on assignments
can work independently on some assignments
takes direction

Fulltime

New

Epic Business Systems Analyst

We are currently seeking a Business Sys. Analysis Senior Analyst to join our Cli...

Location

United States , Lincoln

Salary:

61668.00 - 128476.00 USD / Year

NTT DATA

Expiration Date

Until further notice

Requirements

Strong experience with Epic clinical workflows and functionality
Minimum of 1-3 years of clinical care delivery experience
Minimum of 1-3 years of experience supporting Epic, including implementation, build, or ongoing operational support
Epic Certification or Proficiency in one or more Epic modules
Demonstrated commitment to a service-oriented mindset when working with clinicians, end users, and colleagues
Proven ability to analyze both quantitative and qualitative data to support decision-making and process improvement
Excellent communication and documentation skills
Prior team leadership, mentoring, or supervisory experience
Experience integrating Epic or other EMR systems with ancillary or third-party clinical systems

Job Responsibility

Respond to client incidents and service requests related to the clinical components of the Epic EHR suite, including (but not limited to) workflow issues, application errors, and user access concerns
Proactively manage both assigned and unassigned incidents and requests to ensure timely resolution
Drive issue resolution in alignment with established Service Level Agreements (SLAs)
Handle incoming calls and tickets while following account-specific procedures and documentation standards
Maintain a strong understanding of current Epic configurations, functionality, and system updates
Contribute to the development and continuous improvement of knowledge articles, training materials, and support documentation
Analyze closed incidents to identify trends, gaps, and opportunities to enhance the knowledge base and overall service delivery
Provide mentorship and guidance to service desk staff, supporting skill development and quality improvement

What we offer

Medical insurance
Dental insurance
Vision insurance with an employer contribution
Flexible spending or health savings account
Life and AD&D insurance
Short and long term disability coverage
Paid time off
Employee assistance
Participation in a 401k program with company match

Fulltime

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IT Clinical Service Support Analyst

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