IT Clinical Service Support Analyst Associate Job at Advocate Health Care

Pyxis Data Analyst - Clinical Pharmacy

Serves as a liaison and resource for all departments that utilize Pyxis and the ...

Location

United States , Tucson

Salary:

Not provided

Tucson Medical Center

Expiration Date

Until further notice

Requirements

Bachelor's degree in business or a related field or an equivalent combination of relevant education and experience
five years of contracts or materials management experience
FOR PHARMACY: Associate degree or equivalent from two-year College or technical school, requires three years pharmacy technician experience
FOR PHARMACY: Must be licensed and registered by the Arizona State Board of Pharmacy as a Pharmacy Technician
Knowledge business system requirements and documentation practices
Skill in evaluating business systems, documenting solutions and trouble shooting problems
Skill in training and guiding others
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Ability to prepare detailed written reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to inquiries or complaints from employees, patients and/or their representatives

Job Responsibility

Serves as a liaison and resource for all departments that utilize Pyxis and the department of pharmacy
Monitors departmental expenses, inventory requirements, inventory costs, utilization reports, controlled substances discrepancies, user sign-ons, all troubleshooting, medication refrigerator temperature capture, Pyxis building, movement and reassignment of all Pyxis units, and coordination of Pyxis maintenance between BD/Carefusion Pyxis and Tucson Medical Center
Conducts all training and competency of pharmacy staff, and as needed – nursing staff, in the use of Pyxis
Provides first level support for business in assigned area ensuring that problems are correctly identified and coordinates resolution with the appropriate members of the Information Services department or vendor
Performs system administration and operational support activities by maintaining user accounts in applications, producing reports and running programs within provided guidelines
Assists in all stages of information technology system implementation such as planning, requirements definition, testing and documentation
Sets up new Pyxis automated dispensing machines ensuring isolated units are tied into the network, makes recommendation for medication stocking based on type of unit and number of beds
Participates in appropriate cross functional meetings where Pyxis is a topic or source of business intelligence
Creates and communicates status reports in accordance with department standards
updates documentation consistently

Fulltime

Clinical Analyst I or II - Radiology

Responsible for implementation and support of applications; works closely with e...

Location

United States , Kansas City

Salary:

Not provided

The University of Kansas Health System

Expiration Date

Until further notice

Requirements

Associates Degree in nursing or other clinical healthcare related field
2 or more years of experience in clinical position (Nursing or Ancillary) in a health care institution or clinic
Current professional license or clinical certificate required in professional area
Certification or proficiency (with certification level score) in assigned Epic application or demonstrated learning of other assigned application must be obtained within 6 months of employment

Job Responsibility

Demonstrates accountability in delivering assigned task
reports project issues and accomplishments to project manager
delivers a work product that meets project requirements as defined by the scope and stays within departmental guidelines for application configuration/development
Analyzes and documents current and future needs and workflows through interviews and gathering data regarding regulatory requirements, operational procedures and hospital/departmental policies
Participates in the planning, development, implementation, maintenance, support and evaluation of clinical or business application systems as assigned
Develops relationships with the Nursing and Clinical communities
Participates/Contributes/Takes instructions in team and project meetings
works closely with team/department members on assignments
can work independently on some assignments
takes direction

Fulltime

Clinician Service Analyst Senior

Senior role within Clinician Services for Medical Specialties, focusing on codin...

Location

United States , Milwaukee

Salary:

38.20 - 57.30 USD / Hour

Advocate Aurora Health

Expiration Date

Until further notice

Requirements

Registered Health Information Administrator (RHIA) or Registered Health Information Technician (RHIT) certification, or Coding Specialist (CCS) certification, or Coding Specialist – Physician (CCS-P) certification issued by the American Health Information Management Association (AHIMA) or Professional Coder (CPC) certification issued by the American Academy of Professional Coders (AAPC)
Specialty credential required
Completion of advanced training through a recognized or accredited program, equivalent in scope and rigor to post-secondary education or equivalent knowledge
High school diploma or GED required
5 years of experience in expert-level professional and/or facility coding, and experience in collaborating with other teams within an organization, and/or educating/training licensed clinicians
Advanced level of ICD-10- CM/PCS and/or ICD-10-CM/CPT/HCPCS for a large complex health care system or medical group
Extensive knowledge of third-party reimbursement programs, state and federal regulatory issues, national and local coverage determinants, research-related restrictions, ICD-10 CM/PCS, and CPT/HCPCS coding classifications
Proficiency in statistical analysis
Demonstrated proficiency in the Microsoft Office Suite (Word, Excel, PowerPoint, Teams, etc.) or similar products and in patient accounting and billing systems
Ability to deal and work effectively with multiple departments and in matrix organizational structures

Job Responsibility

Monitor and analyze KPIs to identify trends and transform data into actionable reports and presentations that support strategic decision-making
May participate in Service Line leadership meetings to represent Clinician Services, share updates, propose improvements, and align departmental efforts with organizational strategy
Collaborate with leadership and cross-functional teams—including Coding, CDI, CMD, Integrity Operations, Optimization & Technology, and Clinical Informatics—to identify improvement opportunities and advance documentation practices
Provide operational and technical guidance to staff and stakeholders, ensuring clarity and consistency in documentation and coding processes
Demonstrate compliance with regulatory requirements, including CMS, QIOs, NCCI edits, and payer-specific guidelines, while adhering to AHIMA’s Standards of Ethical Coding
Utilize EHR systems and coding tools proficiently, maintaining data integrity and supporting efficient documentation workflows
Maintains confidentiality of patient records
Reports any perceived non-compliant practices to the Clinician Services leadership or compliance officer
Engage in continuous learning, staying current with evolving coding guidelines, practices, and terminology through training and professional development
Promote a collaborative, service-oriented culture, modeling professionalism and teamwork across Clinician Services and organizational stakeholders

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Opportunity for annual increases based on performance
Premium pay such as shift, on call, and more
Incentive pay for select positions

Fulltime

Clinical Application Analyst - Beaker Certified

The Application Analyst in the Wellstar Information Technology department is res...

Location

United States , Marietta

Salary:

Not provided

Wellstar Health System

Expiration Date

Until further notice

Requirements

High School Diploma General or Bachelors Information Technology-Preferred or Bachelors Health Administration-Preferred or Bachelors Nursing-Preferred or Bachelors Medical Technology-Preferred or Bachelors General-Preferred
Minimum 3 years Healthcare experience, including real-world exposure or internships in areas such as clinical applications, front office operations, RN training, project management, or other EMR experience
Minimum 3 years Epic and/or related third-party application build experience for the assigned application area
Minimum 1 year Project Management experience Preferred
High proficiency with verbal and written communication skills
Medium Ability to complete assigned tasks with minimal guidance while maintaining strong attention to detail
Medium Collaborative team player, accepting of constructive feedback while contributing to team goals
Medium Proficiency in analyzing and troubleshooting problems effectively
Medium Solid understanding of general information technology policies and procedures
Medium Capable of gathering business or clinical requirements to facilitate application implementation and support

Job Responsibility

Support, optimization and enhancement of clinical and revenue cycle applications across the Wellstar Health System, with a primary focus on Epic
Troubleshooting and resolving issues
Delivering high-quality end-user support
Collaborating with cross-functional teams to implement new features, workflows and enhancements
Providing application and technical support within a defined service line
Contributing to design, build, testing and ongoing maintenance activities
Configuring Epic and related third-party applications
Applying human factors design principles
Leading integration testing, user acceptance testing, and go-live readiness assessments
Assisting in validation and testing of EHR systems

Fulltime

Senior Analyst - Financial - Clinical Research

The Senior Financial Analyst will serve as a subject matter expert in coverage a...

Location

United States , Hollywood

Salary:

Not provided

Memorial Healthcare System

Expiration Date

Until further notice

Requirements

Bachelors (Required)
Three (3) years experience with coverage analysis, clinical trial budget development and negotiation, clinical research study coordination or management, health system operations, or other related research or healthcare experience
A Bachelor s degree in finance, science, business, healthcare administration or related field experience
Critical thinking skills
Effective communication
Decisive judgment
Ability to build and foster positive relationships
Ability to work with minimal supervision

Job Responsibility

Performs comprehensive and independent analysis of clinical trial protocols and other study documents, including the research study budget, contract, informed consent, pharmacy and lab manuals, and other supporting documentation
Perform detailed coverage analysis of research procedures in alignment with CMS rules and develop audit-ready study billing grids
Assist Research Specialists in determining study status under Medicare coverage rules and in identifying services as non-covered research-only, routine care, investigational items, and services along with their associated costs
Lead the development, implementation, analysis and validation of clinical trial financial systems design and operational workflows to optimize performance and productivity
Ensure electronic and paper study files are created, updated, stored, and maintained according to established office practices, and MHS record retention policies, from initial contact to study closeout and beyond
Review and scrub patient bills to ensure claims are being processed accordingly and routed to the correct payor
Analyze industry sponsor budget proposal, clinical trial protocol and manuals to develop and negotiate comprehensive study budgets and payment terms

Fulltime

Clinical Nurse Appeal Analyst

The Clinical Nurse Appeal Analyst is responsible for reviewing, analyzing, and r...

Location

United States , Madison

Salary:

57000.00 - 102000.00 USD / Year

Exact Sciences

Expiration Date

Until further notice

Requirements

Associates Degree in Nursing
3+ years of experience in clinical appeals, utilization review, or case management
Ability to work independently and manage multiple priorities
Familiarity with payer guidelines and medical necessity standards
Possession of active RN license at time of hire and maintain throughout employment in position
Demonstrated ability to perform the essential duties of the position with or without accommodation
Applicants must be currently authorized to work in country where work will be performed on a full or part-time basis

Job Responsibility

Review payer denials related to medical necessity, level of care, and clinical documentation
Analyze patient medical records to determine the appropriateness of care and services provided
Draft and submit timely, evidence-based clinical appeals to payers
Collaborate with physicians, case management, and coding teams to gather supporting documentation when needed
Monitor appeal outcomes and identify trends in denials to inform process improvements
Maintain up-to-date knowledge of payer guidelines, CMS regulations, and industry best practices
Educate revenue cycle and non-clinical staff on denial trends and documentation of improvement opportunities
Educate and support non-clinical staff on how to interpret medical policies and draft compelling arguments to overturn denials
Support clinical appeal strategy
Participate in denial management meetings and performance improvement initiatives

What we offer

Paid time off (including days for vacation, holidays, volunteering, and personal time)
Paid leave for parents and caregivers
A retirement savings plan
Wellness support
Health benefits including medical, prescription drug, dental, and vision coverage
Bonus eligibility

Fulltime

PACS Engineer

How would you like to work in a place where your contributions and ideas are val...

Location

United States , Augusta

Salary:

Not provided

Wellstar Health System

Expiration Date

Until further notice

Requirements

Bachelors Information Technology or Bachelors Computer Applications or Bachelors Biomedical Engineering
Advanced, hands-on experience administering, configuring, and supporting Sectra PACS / enterprise imaging
Hands-on experience with PACS solutions, with demonstrated Sectra proficiency
CIIP (Certified Imaging Informatics Professional) within 90 Days Required
PARCA (PACS Administrators Registry and Certification Association) within 90 Days Required

Job Responsibility

Design, implement, and optimize scalable PACS architectures that integrate with enterprise IT environments, including cloud-based and hybrid solutions
Ensure the PACS infrastructure is designed for high availability and fault tolerance to support hospital operations 24/7
Facilitate seamless integration with EHR, RIS, AI-driven diagnostic tools, and reporting systems using standardized protocols such as HL7 and DICOM
Enhance clinician workflows by designing user-centric PACS solutions that reduce inefficiencies and minimize image retrieval and load times
Develop strategies for load balancing, caching, and indexing to improve image retrieval speed and system responsiveness
Maintain in-depth knowledge of all applications and infrastructure supporting medical imaging, including networks, firewalls, and backend systems
Manage the lifecycle of PACS applications, ensuring efficient operation, preemptively resolving issues, and maintaining availability to support clinical operations
Monitor application performance, troubleshoot issues, and coordinate with technical teams to implement solutions
Ensure compliance with healthcare regulations and organizational policies
Oversee proper functioning of DICOM modalities, image routing, and data storage solutions

Fulltime

Application System Analyst Lead - MyChart

The Information Services Lead is responsible for leading and coordinating the ef...

Location

United States , Irving

Salary:

Not provided

CHRISTUS Health

Expiration Date

Until further notice

Requirements

Associates or Bachelor’s degree preferred with a focus in healthcare, business, or information systems
Ability to present complex data in meaningful method, i.e., charts, graphs
Ability to adjust to and implement change
Problem Solving skills
Multitasking skills
Work as a team member
Proficient in Microsoft applications including Word, Excel, and PowerPoint
Excellent customer service skills
Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education
Strong organizational skills in managing multiple priorities

Job Responsibility

Acts as primary representation in phases of implementation including build, configuration, testing, go-live support, and optimization
Serves as escalation for the focus area in the support and optimization of team activities
Demonstrates leadership for team to consistently provide strong, high-quality outcomes to end users and stakeholders
Ensures team members adhere to quality standards
Demonstrates an expert level of application understanding, and applies expertise to help meet customer goals and outcomes and set standards
Able to influence operational and clinical project outcomes
Coaches team members to tackle new problems using experimentation, including successes and failure experiences
Inspire creative problem solving beyond standard recommendations and practice
Applies expert level understanding of assigned clinical/business operations, processes, and workflows
and accurately documents, discusses, and identifies dependencies with project team members and stakeholders

Fulltime

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IT Clinical Service Support Analyst Associate

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