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IT Client Support

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BorgWarner

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Location:
Mexico , San Luis Potosí

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

BorgWarner PowerDrive Systems is currently looking for “dynamic, results driven” individual to join as a IT Client Support. The Net Developer serves as a key member of the enterprise applications development team, which provides custom .Net web solutions for internal and external use. The position offers a challenging opportunity for a high-energy individual with strong .Net skills and awareness of design patterns and principles.

Job Responsibility:

  • Service Delivery Service: Helps to build IT service relationship with customers
  • Ensure quality services are performed to the agreed SLA
  • Willing to be part of distributed service-teams and to take over responsibility of one or more specific service-team(s) as owner
  • Ensure that systems, processes and methodologies specified are followed and to ensure effective monitoring, control and support of service delivery
  • Understands Incident, Problem and Change Management Principles
  • Ensures first class IT Service Delivery across locations for infrastructure services
  • Support the setup of processes around Service Management
  • Providing 1st & 2nd Level support but also leading local Client/Infrastructure and LAN change activities
  • Support of Local Production/Manufacturing Connectivity
  • Printers’ installation, configuration & support
  • Smart hand for Hosting services
  • Client & Asset Service: General Computer Desktop & Laptop support
  • Configure new and existing PCs according to corporate standards for deployment
  • Desktop Applications installation and troubleshooting
  • Maintain Licenses Management and version control
  • Hardware Refresh Project involvement
  • Maintains client security settings (e.g. admin rights, software installs, etc.)
  • Service Desk Service: Service desk support by phone, email, chat, etc
  • Provide & Maintain Phone system and mobile devices support
  • Ensures that remote and on-site support issues are resolved to customers satisfaction
  • LAN Service: Provide basic network, security and printing support
  • Operation Technologies (OT Shop Floor) focus: Incidents & Service Request support
  • Maintain a high level of services in Automation systems (PLC, SCADA, etc. When implemented)
  • Coordinate the Maintenance and support of Embedded systems, Data Acquisition Systems, Control Systems, Instrumentation and computers/servers of test equipment
  • Configure & migrate new and existing IT Devices according to corporate standards for deployment
  • Data backup and maintenance on storage shopfloor servers (edge of line)
  • Maintain Industrial networks
  • Devices communication support (CAN, Modbus, Ethernet, GPIB, Serial, etc.)
  • Plant Maintenance & Database management (MySQL, SQL Express and others, Oracle, etc.)
  • Point of contact for Shop Floor Products & Software Support
  • Point of contact with Shop Floor Business representative
  • Teamwork and interface with IT Desk Side support Team (IT Global infrastructure Standardization)
  • Documentation support and improvement (layout, dependencies, schema …)
  • Integration/Hardware Refresh involvement
  • Standardization & advisor for HW & SW Apps + Industrial Networks
  • Monitoring IIOT & key Shopfloor (OT) components
  • Actively seeks collaboration with internal and external team members related to a Project

Requirements:

  • Bachelor’s degree in IT, Computer Science, MIS, Engineering or other related technical degree
  • ITIL
  • Cisco Basics
  • 3+ years of experience working with Microsoft .Net technologies developing and maintaining web and windows applications
  • 3+ years of experience working with databases hosted on Microsoft SQL Server and fundamental understanding of how Microsoft SQL Server functions
  • Experience supporting and developing reports in reporting tools like SQL Server Reporting Services
  • 2+ years of working with manufacturing systems responsible for running and collecting information on the shop floor
  • Demonstrated experience with applications, configuration options, blueprinting of processes
  • Practical knowledge of methodologies to support new implementations, software development and quality assurance methodology, system development methodology and Quality Assurance best practices
  • Strong business analysis and analytical skills
  • Attention to detail and ability to quickly learn new technologies and tools
  • Excellent interpersonal, oral and written communication skills
  • Ability to establish and maintain effective working relationships with others, work harmoniously and effectively as part of a global team
  • Ability to work in a fast-paced and dynamic environment
  • Ability to respond with a sense of urgency to meet deadlines
  • Ability to work with minimal supervision
  • Advanced competencies for troubleshooting and problem solving, together with advanced customer and vendor / partner interface skills
  • Ability to communicate in English, both verbally and written
What we offer:
  • Major Medical Expenses
  • Life Insurance
  • Dental Plan
  • Saving Fund without legal cap
  • Grocery voucher without legal cap
  • Annual bonus
  • Additional holidays
  • Bereavement days
  • Days per marriage

Additional Information:

Job Posted:
February 21, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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