IT Client Support Job at BorgWarner (San Luis Potosí)

Job Description

BorgWarner PowerDrive Systems is currently looking for “dynamic, results driven” individual to join as a IT Client Support. The Net Developer serves as a key member of the enterprise applications development team, which provides custom .Net web solutions for internal and external use. The position offers a challenging opportunity for a high-energy individual with strong .Net skills and awareness of design patterns and principles.

Job Responsibility

Service Delivery Service: Helps to build IT service relationship with customers
Ensure quality services are performed to the agreed SLA
Willing to be part of distributed service-teams and to take over responsibility of one or more specific service-team(s) as owner
Ensure that systems, processes and methodologies specified are followed and to ensure effective monitoring, control and support of service delivery
Understands Incident, Problem and Change Management Principles
Ensures first class IT Service Delivery across locations for infrastructure services
Support the setup of processes around Service Management
Providing 1st & 2nd Level support but also leading local Client/Infrastructure and LAN change activities
Support of Local Production/Manufacturing Connectivity
Printers’ installation, configuration & support
Smart hand for Hosting services
Client & Asset Service: General Computer Desktop & Laptop support
Configure new and existing PCs according to corporate standards for deployment
Desktop Applications installation and troubleshooting
Maintain Licenses Management and version control
Hardware Refresh Project involvement
Maintains client security settings (e.g. admin rights, software installs, etc.)
Service Desk Service: Service desk support by phone, email, chat, etc
Provide & Maintain Phone system and mobile devices support
Ensures that remote and on-site support issues are resolved to customers satisfaction
LAN Service: Provide basic network, security and printing support
Operation Technologies (OT Shop Floor) focus: Incidents & Service Request support
Maintain a high level of services in Automation systems (PLC, SCADA, etc. When implemented)
Coordinate the Maintenance and support of Embedded systems, Data Acquisition Systems, Control Systems, Instrumentation and computers/servers of test equipment
Configure & migrate new and existing IT Devices according to corporate standards for deployment
Data backup and maintenance on storage shopfloor servers (edge of line)
Maintain Industrial networks
Devices communication support (CAN, Modbus, Ethernet, GPIB, Serial, etc.)
Plant Maintenance & Database management (MySQL, SQL Express and others, Oracle, etc.)
Point of contact for Shop Floor Products & Software Support
Point of contact with Shop Floor Business representative
Teamwork and interface with IT Desk Side support Team (IT Global infrastructure Standardization)
Documentation support and improvement (layout, dependencies, schema …)
Integration/Hardware Refresh involvement
Standardization & advisor for HW & SW Apps + Industrial Networks
Monitoring IIOT & key Shopfloor (OT) components
Actively seeks collaboration with internal and external team members related to a Project

Requirements

Bachelor’s degree in IT, Computer Science, MIS, Engineering or other related technical degree
ITIL
Cisco Basics
3+ years of experience working with Microsoft .Net technologies developing and maintaining web and windows applications
3+ years of experience working with databases hosted on Microsoft SQL Server and fundamental understanding of how Microsoft SQL Server functions
Experience supporting and developing reports in reporting tools like SQL Server Reporting Services
2+ years of working with manufacturing systems responsible for running and collecting information on the shop floor
Demonstrated experience with applications, configuration options, blueprinting of processes
Practical knowledge of methodologies to support new implementations, software development and quality assurance methodology, system development methodology and Quality Assurance best practices
Strong business analysis and analytical skills
Attention to detail and ability to quickly learn new technologies and tools
Excellent interpersonal, oral and written communication skills
Ability to establish and maintain effective working relationships with others, work harmoniously and effectively as part of a global team
Ability to work in a fast-paced and dynamic environment
Ability to respond with a sense of urgency to meet deadlines
Ability to work with minimal supervision
Advanced competencies for troubleshooting and problem solving, together with advanced customer and vendor / partner interface skills
Ability to communicate in English, both verbally and written

What we offer

Major Medical Expenses
Life Insurance
Dental Plan
Saving Fund without legal cap
Grocery voucher without legal cap
Annual bonus
Additional holidays
Bereavement days
Days per marriage

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