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IT Change Manager

Netherlands, Amsterdam · Job Posted March 21, 2026
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Job Description

A driven IT Service Management professional to join the IT Control & Service Management department at our client. You are someone who knows how to connect with a global organization, working alongside a wide range of stakeholders and collaborating with IT colleagues across the world. As an IT Change & (Backup) Incident Manager, you are the point of contact within the IT Control & Service Management team for all matters related to IT implementation and service continuity. You will operate in a dual capacity: leading the change management workflow and rotating into the (Major) Incident Manager role to coordinate high-priority resolutions.

Job Responsibility

  • Lead the Change Advisory Board (CAB): Prepare and chair weekly meetings, performing due diligence to ensure every change is complete, approved, and properly validated
  • Coordinate the Forward Change Schedule (FCS): Manage weekly meetings to discuss all changes planned for upcoming windows and weekend releases
  • Drive Incident Resolution: Organize and chair major incident calls, adding relevant stakeholders, driving the solution, and providing progress updates
  • Manage the Post-Incident Process: Close incidents and initiate the Post Incident Resolution (PIR) process to ensure continuous improvement
  • Global Collaboration: Partner with Change and Incident counterparts in the AP and US regions, facilitating handovers for long-running major incidents
  • Active verification of mandatory evidence and documentation in ServiceNow
  • Creation of CAB meeting minutes and formal closing of changes
  • Maintaining structured communication with senior management and stakeholders during critical service disruptions
  • Ensuring IT best practices and regulations within the financial services industry are strictly followed

Requirements

  • Bachelor’s or Master’s degree in a relevant field
  • At least 7 years of working experience in an IT Service Management environment
  • Minimum of 3 years’ experience in an IT Change Manager role
  • Minimum of 1-3 years’ experience in an IT Incident Manager role
  • Required Certifications: ITIL v3/4 Practitioner
  • Technical Skills: Mandatory experience with ServiceNow

Nice to have

  • Preferred Certifications: CISM (Certified Information Security Manager)
  • familiarity with Atlassian Products (Jira, Confluence) is a plus

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