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IT Change Manager

United States Employment contract · Job Posted May 27, 2026
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Job Description

The IT Change Manager is responsible for managing the change queue, configuration and ensuring changes are made efficiently, with minimum risk to the organization. The role will involve collaborating with cross-functional teams to ensure the seamless implementation of changes, mitigation of risks, and maintaining compliance with established configuration management policies and procedures while contributing to optimizing impact analysis processes. The Change Manager will coordinate across disparate teams to ensure process alignment, implement change management strategies, and plans that maximize employee adoption, usage and minimize resistance.

Job Responsibility

  • Managing the change queue, configuration and ensuring changes are made efficiently, with minimum risk to the organization
  • Collaborating with cross-functional teams to ensure the seamless implementation of changes, mitigation of risks, and maintaining compliance with established configuration management policies and procedures
  • Optimizing impact analysis processes
  • Coordinating across disparate teams to ensure process alignment
  • Implementing change management strategies and plans that maximize employee adoption, usage and minimize resistance
  • Analysing changes to IT services and evaluating the Risk/Impact
  • Reviewing all completed changes
  • Working with service owners to reduce the number of emergency changes and incidents due to changes
  • Facilitating Change Advisory Board (CAB) meetings
  • Ideating new enhancements for the Change Management tool increasing employee adoption
  • Following up and reporting of non-compliant change requests, violations and adherence to company Change Management policies and procedures
  • Supporting all internal and external Change Management audits and examinations
  • Building and maintaining internal change processes including documentation and providing Ad-Hoc training when needed

Requirements

  • Bachelors Degree in IT, CS or Equivalent
  • 6+ years of experience as a Change Manager
  • 5+ years of ITIL experience
  • 3+ years of experience with the ServiceNow platform
  • Ability to understand technical terminology and enterprise systems
  • Sounds knowledge in IT Change Enablement, Release and Deployment Management practices
  • Strong understanding of change management principles and best practices
  • Proven experience in configuration management and impact analysis
  • Familiarity with the Information Technology Infrastructure Library (ITIL) framework, particularly in the context of change enablement and release management to ensure adherence to industry best practices and standards
  • Understanding of security configuration management practices to ensure changes comply with security policies and standards, safeguarding the integrity and confidentiality of sensitive information
  • Demonstrated expertise in conducting thorough impact analyses, employing techniques such as risk assessment, dependency mapping, and scenario planning to assess the potential effects of changes on systems, processes, and stakeholders
  • Flexible and adaptable
  • able to work in ambiguous situations
  • Excellent analytical and problem-solving skills
  • Effective communication and interpersonal skills
  • Develop process improvement plans and improve the process through tuning, design for efficiencies and effectiveness

Nice to have

  • ITIL v4 foundation certification
  • Cloud based certifications – AWS or Azure or Google Cloud

What we offer

  • Flexible work environment to ensure work hours can be customized and maintaining work life balance
  • Constructive feedback-oriented environment
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