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IT Change Manager

https://www.inetum.com Logo

Inetum

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Location:
Portugal, Lisbon

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

We are seeking an experienced IT Change Manager to oversee and manage the change management process within our IT department. The ideal candidate will have a strong background in ITIL frameworks and experience in managing change processes to minimize service disruptions and ensure smooth transitions. Inetum is a European leader in digital services with a team of 28,000 consultants and specialists striving to make a digital impact for businesses, public sector entities, and society.

Job Responsibility:

  • Oversee the change management process, ensuring all changes are documented, reviewed, and approved before implementation
  • Chair Change Advisory Board (CAB) meetings to assess the impact and risks associated with proposed changes
  • Coordinate with various IT teams to schedule and implement changes with minimal disruption to services
  • Conduct risk assessments for proposed changes and develop mitigation strategies
  • Ensure that all changes comply with ITIL best practices and organizational policies
  • Maintain comprehensive documentation of all change requests, approvals, and outcomes
  • Prepare and present reports on change management activities, including metrics on success rates, failures, and improvements
  • Communicate effectively with stakeholders to ensure they are informed about upcoming changes and their potential impact
  • Collaborate with project managers, IT teams, and business units to align change management processes with organizational goals
  • Continuously review and improve change management processes to enhance efficiency and effectiveness
  • Stay updated with the latest ITIL frameworks and industry best practices

Requirements:

  • Fluent in English - Expert
  • Portuguese - Practice
  • ITIL - Expert
  • SCRUM - Expert
  • Excel - Practice
  • Power BI - Practice
  • Service Now - Practice
  • Ability to manage Change, Incidents and Problems
  • Excellent communication and stakeholder management skills
  • Ability to work under pressure and manage multiple tasks simultaneously
  • Pro-active in picking new tasks
  • Time management

Additional Information:

Job Posted:
July 04, 2025

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