IT Change Management Automation Analyst, CVS Health

CVS Health

Location:
United States, Work At Home

Category:
IT - Administration

Contract Type:
Not provided

Salary:

46988.00 - 112200.00 USD / Year

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Job Description:

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Job Responsibility:

Champion automation and simplification of change workflows across CI/CD pipelines
Drives accountability of all teams involved in change process
Design and maintain lightweight change workflows within CI/CD pipelines
Partner with engineering, compliance, and risk teams to embed policy into automated workflows
Leverage ServiceNow for data-driven visibility and traceability across changes
Improve CI selection practices to support automation and CSDM principles focusing on risk reduction and visibility
Ability to provide real-time response to time sensitive requests
Accountable for adhering to Change Management policies
Ensures change requests meet minimal change management requirements thereby minimizing risk of changes having an adverse customer/client impact
Serve as a change ambassador, educating IT partners on automation capabilities and streamlined processes

Requirements:

3+ years in ITSM Change Management, with exposure to regulated industries
Strong understanding of DevOps, DevSecOps, and CI/CD pipeline integrations
Hands-on experience with ServiceNow workflows, reporting, and data modeling
Familiarity with governance frameworks (e.g., ITIL & NIST)
Demonstrated ability to manage time and prioritize projects to meet deadlines
Detail-oriented with strong analytical and problem-solving skills
Certifications: ITIL v4, DevOps Foundation, ServiceNow System Admin (preferred)

Nice to have:

ITIL Certified
Experience with ServiceNow designing change models embedded in agile workflows
Background in automation governance or intelligent automation
Familiarity with DevOps tooling (eg, Git, Jenkins, Ansible)

What we offer:

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility

Additional Information:

Job Posted:
August 15, 2025

Expiration:
August 23, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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IT Change Management Automation Analyst