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Provides support to change management resources in various corporate locations, business areas and departments, as well as for subcontractors, vendors and customers, by coordinating approved change requests and integrating them with configuration and release management procedures.
Job Responsibility:
Coordinates the effective implementation and support of Change Control Management
Evaluates all recommended changes and ensures implementation schedules do not interfere with business operations
Identifies and/or challenges schedules that could create conflicts with business operations
Adheres to the change schedule
Identifies scheduling conflicts based on business priorities
Coordinates daily ITCM activities across the IT organization
Manages ITCM process compliance with audit requirements by tracking and monitoring identified regulatory artifacts
Participates in all change advisory boards (CABs) through the process life cycle
Reviews change requests for completeness, from documentation to post-implementation review
Reviews all implemented changes to ensure objectives have been met
Arranges and facilitates appropriate post-implementation review activities for changes, as prescribed by the process policy
Requirements:
Bachelor's degree in computer science or management IT, and related field or equivalent experience are required
Typically has 1-5 years of IT experience
1-2 years of incident, problem or change workflow automation tool experience will be a plus
Working knowledge of IT end-to-end change management, encompassing project management, application development and operational procedures
Ability to accurately record and manages changes in a change management tool. (ServiceNow)
Social and organizational agility to proactively gain knowledge of all aspects of all assigned services, including infrastructure, operations, customer service, software, network, stakeholder and business unit components
Ability to communicate effectively both orally and in writing
Excellent organizational skills
attention to detail
Ability to prioritize work load and consistently meet deadlines
Knowledge and understanding of Change Management tools
What we offer:
competitive annual bonus
life insurance from Day 1
best-in-class health insurance package
up to 6 fully paid benefit days a year
referral bonus scheme
boundless learning opportunities
global Employee Assistance Program
office location in Quadrum equipped with everything you need for a small break at work and fresh snacks at all times