It Change Co-ordinator Job at Booker Group (Oldham)

Job Description

An opportunity has arisen to join the IT function within this fast-paced logistics environment to assist the delivery of the IT Change Management process. The IT Change Coordinator is a key role within the IT Team and will be expected to manage smaller scale IT infrastructure changes and act as IT work-stream lead on business projects alongside maintaining service levels in the IT support environment. Additionally, the IT Change Coordinator will form an essential point of contact to establish and support new products and processes being developed and launched. The IT Change Coordinator is required to work within Service Delivery and act as a point of engagement on a daily basis for support and project teams. They will be responsible for performing risk and conflict assessments and prioritizing key activities with stakeholders across the business and 3rd parties.

Job Responsibility

Act as the interface between business representatives and technical resource for change communication ensuring all stakeholders are aware of the scheduling coordination and communication of change and to manage expectation
Identify potential risks and conflicts prior to a deployment and ensure all necessary checks are carried out before implementation
Establish and document business and IT requirements
Assist in solution evaluation and recommendation to business
Plan change across all environments, schedule coordinate, and manage end to end change through the development and support lifecycle
Production of test packs and ensure all hardware and software changes are auditable
System testing and assisting with user acceptance testing
Developing and maintaining project plans
Identify and secure internal (and external) resource for change
Management of third-party suppliers to implement change and to agreed service levels
Provide 2nd line support of IT service provision and application high severity issues and major incidents to ensure issue resolution
Coordinating 3rd parties to identify and address security vulnerabilities
Producing test scripts, testing, and managing installations into the live environments
Coordinating new user setup including Asset and License Management
Escalating high severity issues in accordance with process to ensure a timely resolution
Attending meetings from time to time, either onsite or at an alternative location
Identifying and addressing slippage, issues or risks. escalating where necessary to Management
Ensure sound and timely handover to the IT Change team and to operational teams
Ensure all change documentation is produced, stored and distributed appropriately
Monitor spend against budget and gain appropriate sign off
Support the business with out of hours support for critical issues on a rota basis

Requirements

Exposure to Change Management within a fast-paced environment
Methodical and structured approach to problem solving
Excellent communication skills both written and verbal
Material creation, user support and guidance
Ability to influence decisions across key stakeholders
Ability to work effectively with 3rd party service providers
Administration skills with an eye for detail
Self-motivated
Excellent approach to planning work and managing priorities

Nice to have

Experience of Project Management within an IT environment
Experience of working within the Logistics industry would be an advantage
Knowledge of ITIL service support principles
Good training and presentation skills
Good technical appreciation
Knowledge of applications used within Best Food Logistics
Recognised accreditation in Project Management (eg Prince, Agile) would be an advantage
Recognised accreditation in ITIL would be an advantage

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It Change Co-ordinator

Job Description

Job Responsibility

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