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The IT Catalog Manager Analyst supports the Service Catalog within Business Relationship Management under the Service Delivery Line of Business, assisting in maintaining and enhancing a central repository of IT services, approved hardware, and software to ensure customers have an intuitive way to browse, request, and self-install items.
Job Responsibility:
Maintain and enhance the IT service catalog
Ensure accurate and relevant information for users
Assist in enhancing catalog usability and supporting self-service capabilities
Utilize ITSM tools (e.g., ServiceNow) to manage workflows and streamline updates
Analyze catalog data and provide simplified visualizations for mission awareness and performance reporting
Collaborate with IT teams and stakeholders to incorporate feedback and improve catalog offerings
Support continuous improvement initiatives to enhance customer experience and operational efficiency
Requirements:
Minimum 6 years' experience with the role/responsibilities listed above
Ability to obtain a Public Trust clearance
Strong analytical and data management skill
Ability to maintain and update service catalog entries
Familiarity with ITSM tools and workflows
Attention to detail and customer-focused mindset
Nice to have:
Bachelor's degree
ServiceNow
Understanding of ITIL principles and processes
Familiarity with performance metrics and operational KPIs in IT environments
Skills in data visualization tools (e.g., Power BI, Tableau)
What we offer:
Medical, dental, and vision insurance with an employer contribution
Flexible spending or health savings account
Life and AD&D insurance
Short and long term disability coverage
Paid time off
Employee assistance
Participation in a 401k program with company match