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IT Catalog Manager Analyst

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NTT DATA

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Location:
United States , Arlington

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

78948.00 - 164476.00 USD / Year
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Job Description:

The IT Catalog Manager Analyst supports the Service Catalog within Business Relationship Management under the Service Delivery Line of Business, assisting in maintaining and enhancing a central repository of IT services, approved hardware, and software to ensure customers have an intuitive way to browse, request, and self-install items.

Job Responsibility:

  • Maintain and enhance the IT service catalog
  • Ensure accurate and relevant information for users
  • Assist in enhancing catalog usability and supporting self-service capabilities
  • Utilize ITSM tools (e.g., ServiceNow) to manage workflows and streamline updates
  • Analyze catalog data and provide simplified visualizations for mission awareness and performance reporting
  • Collaborate with IT teams and stakeholders to incorporate feedback and improve catalog offerings
  • Support continuous improvement initiatives to enhance customer experience and operational efficiency

Requirements:

  • Minimum 6 years' experience with the role/responsibilities listed above
  • Ability to obtain a Public Trust clearance
  • Strong analytical and data management skill
  • Ability to maintain and update service catalog entries
  • Familiarity with ITSM tools and workflows
  • Attention to detail and customer-focused mindset

Nice to have:

  • Bachelor's degree
  • ServiceNow
  • Understanding of ITIL principles and processes
  • Familiarity with performance metrics and operational KPIs in IT environments
  • Skills in data visualization tools (e.g., Power BI, Tableau)
What we offer:
  • Medical, dental, and vision insurance with an employer contribution
  • Flexible spending or health savings account
  • Life and AD&D insurance
  • Short and long term disability coverage
  • Paid time off
  • Employee assistance
  • Participation in a 401k program with company match

Additional Information:

Job Posted:
March 01, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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