IT Business Systems Analyst (Technical Support)

The primary purpose of this role is to provide high‑quality operational support for a wide range of Group software applications used across the business, acting as the final line of internal support for line‑of‑business systems. Day to day, the role involves reviewing, replicating, and performing detailed troubleshooting of application issues to deliver timely and effective resolutions. In addition to BAU support, the role contributes to group‑wide IT initiatives, including system maintenance activities, upgrades, new features, and new implementations, as well as system and database administration. The IT Business Systems Analyst is responsible for the successful technical delivery of these activities, working across the full application lifecycle from requirements gathering and solution selection, through supplier engagement, testing, deployment, and ongoing support. While maintaining system stability remains the priority, the role also encourages a proactive approach to identifying opportunities for improvement, enhancements, and integrations using existing and emerging technologies that add value to the firm.