IT Business Support Analyst

• Write clear and well-structured business requirements
• Create process documentation to enable capability mapping and solution design
• Independently lead small to medium sized healthcare IT related projects as assigned
• Collaborate with cross-functional teams to address technical challenges
• Communicate effectively with project members and end-users, providing clear instructions and guidance
• Ensure timely resolution of incidents to minimize disruptions in healthcare services
• Provide assigned support during system go-lives and upgrade projects, including off-hour releases as required
• Develop ideas that enhance business operations based upon gathered requirements
• Meet with key stakeholders to understand business and user needs and provide recommendations
• Bridge the gap between business and IT by translating business needs into technical specs communicating technical information back to the business
• Developing and maintaining technical documentation on current and future state of information technology systems, applications, processes, and configurations
• Maintain accurate records of software installations, upgrades, and support activities
• Generate regular reports on system performance, incidents, and resolutions
• Contribute to knowledge base articles for future reference

• A college degree in Computer Science, Information Technology, or related fields, is preferred, although equivalent experience will be considered
• Fundamental knowledge of Windows, PCs, SQL, client/server architecture, networking, operating systems, databases, and software applications preferred but not required
• Experience in healthcare industry and mobile/web applications, AI would be a plus
• Experience with creation and maintenance of functional and/or technical specifications
• Experience with change control processes
• Experience with project management methodologies
• Able to work independently with minimal supervision
• Strong oral and written communications skills
• Strong time management skills and ability to triage priorities based upon business justification
• Must possess excellent communication skills (listening, written and verbal) with demonstrated ability to build effective working relationships across various levels of the organization
• Ability to be a self-starter, self-managed with limited direction at times
• Advanced Microsoft Office skills are required, including Excel and PowerPoint
• Excellent customer service skills and strong business acumen

Experience in healthcare industry and mobile/web applications, AI would be a plus