IT Business Solutions Analyst Jobs

Take-Two Interactive Software, Inc.

Location:
United States, New York

Category:
IT - Administration

Contract Type:
Not provided

Salary:

72000.00 - 106560.00 USD / Year

Save Job

Apply Position

Job Description:

An IT Business Solutions Analyst plays a key role in bridging the gap between business needs and technical solutions. They work closely with partners to understand business objectives, bring together and document requirements, and find opportunities for process improvement. By analyzing data, workflows, and systems, they design and recommend solutions that enhance efficiency, reduce costs, and support interpersonal goals. The role involves collaborating with multi-functional teams, assisting in vendor relationships, and ensuring the successful implementation of technology solutions, and ensuring smooth adoption by end-users. Ultimately, this role helps bridge business and technical needs.

Job Responsibility:

Act as a liaison between business units and technical resources to ensure alignment on project objectives
Facilitate communication between collaborators to ensure expectations are clear and understood across departments
Suggest process redesigns or optimizations to leverage efficiencies, reduce costs, or enhance service quality
Good communication skills to be a phenomenal partner with business leaders, technical teams, vendors, and clients
Ability to facilitate meetings, workshops, and presentations with teams of multifaceted strengths
Work with business collaborators to design solutions that address their needs, improve efficiency, and reduce costs
Create process maps, workflows, and data models to represent business processes and system integrations
Form relationships with technical teams to design system solutions and identify technical gaps or areas for improvement
Conduct workshops, interviews, and surveys with business stakeholders to gather functional and technical requirements
Oversee and rationalize SaaS license management in close collaboration with business teams to optimize usage, reduce costs, and ensure alignment with organizational needs and goals
Analyze business data to identify trends, difficulties, and determine areas for optimization
Assist in the development of reports and dashboards using business intelligence tools (e.g., Tableau, Power BI, SQL) to track key performance indicators (KPIs)
Support project managers in planning, tracking, and reporting on project progress, risks, and status
Assist in leading project scope, timelines, and handling risks to successful project delivery
Knowledge of project management principles, including scope management, risk assessment, collaborator status, and timeline development
Ability to work under tight deliverables and handle various tasks or projects simultaneously
Present findings, solutions, and project status updates to senior leadership and stakeholders in a clear, concise manner
Prepare and deliver presentations or reports summarizing business analysis, solution design, and project outcomes
Identify potential risks or issues during the solution implementation phase and proactively mitigate them
Work across teams to address issues and find resolutions that minimize disruption to business operations
Assist in the coordination and delivery of training sessions across the EMEA and APAC regions, ensuring materials are relevant to regional needs
Provide ongoing support for regional communications, including crafting content for newsletters, announcements, and other internal updates specific to the EMEA and APAC regions
Aid in streamlining communication processes across various corporate entities, labels, and studios, ensuring clarity and consistency in messaging and workflows
Develop and distribute surveys to gather feedback, and analyze results to provide actionable insights that support business decisions and improve employee engagement
Develop test cases, conduct user acceptance testing (UAT), and validate that systems meet business requirements
Work with development teams to troubleshoot and resolve technical issues or defects during implementation
Provide hyper-care support, addressing questions or issues related to system functionality
Collaborate with IT teams to tackle sophisticated issues and ensure continuity of business operations

Requirements:

3 years of relevant experience
minimum 1 year of experience of building functional user requirements for ServiceNow implementation
1 year experience with ServiceNow ITSM and/or ITOM product suites
Bachelor’s Degree or equivalent experience in Business Administration, Information Technology, Computer Science, or a related field
Proven ability working directly with internal business customers in a support-type role
Proven ability assisting with product requirements, launching, and post implementation support
Proven ability in directly leading product launches, supporting retrospectives, building playbooks, and iterating to improve
Experiences with tools such as Jira, ServiceNow, Smartsheet, Airtable, Tableau, PowerBi, Monday.com, Miro, and Lucid Chart

What we offer:

Medical (HSA & FSA), dental, vision, 401(k) with company match, employee stock purchase plan, commuter benefits, in-house wellness program, broad learning & development opportunities, a charitable giving platform with company match
Fitness allowance, employee discount programs, free games & events and stocked pantries
14 paid holidays per calendar year
paid vacation time per calendar year (ranging from 15 to 25 days) or eligibility to participate in the Company’s discretionary time off program
up to 10 paid sick days per calendar year
paid parental and compassionate leave
wellbeing programs for mental health and other wellness support
family planning support through Maven
commuter benefits
and reimbursements for fitness-related expenses

Additional Information:

Job Posted:
December 12, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

View All Jobs In This Company

Job Link Share:

IT Business Solutions Analyst