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IT Business Senior Analyst

Canada, Mississauga · Job Posted March 20, 2025

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Job Description

The IT Business Senior Analyst is an intermediate-level position responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team. The overall objective of this role is to contribute to continuous iterative exploration and investigation of business performance and other measures to gain insight and drive business planning.

Job Responsibility

  • Formulate and define systems scope and objectives for complex projects and foster communication between business leaders and IT
  • Consult with users and clients to solve complex system issues/problems through in-depth evaluation of business processes, systems and industry standards and recommends solutions
  • Support system change processes from requirements through implementation and provide input based on analysis of information
  • Consult with business clients to determine system functional specifications and provides user and operational support
  • Identify and communicate risks and impacts, considering business implications of the application of technology to the current business environment
  • Act as advisor or coach to new or lower level analysts and work as a team to achieve business objectives, performing other duties and functions as assigned
  • Has the ability to operate with a limited level of direct supervision
  • Can exercise independence of judgement and autonomy
  • Acts as SME to senior stakeholders and /or other team members
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
  • Manage Global Reconciliations projects & work proactively with business partners for successful projects delivery
  • Work with stakeholders in Operations, Technology and PMO to run meetings, coordinate and gather business requirements
  • Understand current business process and provide functional design inputs for the proposed technology solution
  • Create high quality documentation for Business and Functional Requirements
  • Manage traceability of requirements from BRD till Test Plan / Results
  • Analyze huge data sets, create flow diagrams, prepare high level summaries and workflows
  • Work in close co-ordination with the development leads on enhancements and defects, and assist with troubleshooting / resolution of defects
  • Planning, estimating, managing risks and issues, project reporting, impact assessment, managing stakeholders, and building strong relationships with the technology partners and stakeholders
  • Assist in project execution through JIRA, providing tracking to technical teams and status updates to internal and business stakeholders
  • Lead small/mid size teams across Citi and vendors

Requirements

  • 5-8 years of relevant experience
  • Experience in data analysis with intermediate/advanced Microsoft Office Suite skills
  • Proven interpersonal, data analysis, diplomatic, management and prioritization skills
  • Consistently demonstrate clear and concise written and verbal communication
  • Proven ability to manage multiple activities and build/develop working relationships
  • Proven self-motivation to take initiative and master new tasks quickly
  • Demonstrated ability to work under pressure to meet tight deadlines and approach work methodically with attention to detail
  • Minimum 6-10 years of relevant experience in Apps Development or systems analysis role
  • Experience in managing and implementing successful projects
  • Ability to adjust priorities quickly as circumstances dictate
  • Demonstrated leadership and management skills

Nice to have

  • Hands on experience with JIRA and understanding of DevOps Tools, Linux environments, AutoSys, MS Office tools required
  • Demonstrated project management experience and detailed knowledge of technology products
  • Experience with Agile / Scrum SDLD methodology required
  • Excellent written and verbal communication skills
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