IT Business Relationship Manager Job at Foundation Software (Strongsville)

Job Description

The IT Business Relationship Manager (BRM) serves as a strategic partner and trusted advisor to the Foundation's executive leadership and business units, ensuring alignment between business strategy and technology capabilities. This role is accountable for shaping technological demand, driving measurable business value, and enabling the successful delivery and adoption of technology solutions that support the Foundation's growth, operational excellence, and long-term objectives.

Job Responsibility

Act as the primary strategic interface between business leadership and the IT organization, serving as a trusted advisor and escalation point for executive stakeholders
Develop a deep understanding of Foundation's enterprise strategy, long-range plans, and operational priorities to proactively identify technology-enabled business opportunities
Partner with senior business leaders to assess current capabilities, define desired future states, and align technology initiatives with business outcomes
Own and articulate the business value of IT initiatives, ensuring technology investments are aligned with strategic objectives and deliver measurable outcomes
Define, track, and report on value realization, success metrics, and key performance indicators (KPIs) for technology-enabled initiatives
Ensure prioritization decisions are driven by business value, risk, and strategic alignment
Lead and facilitate business demand intake, shaping and prioritizing initiatives in collaboration with business and IT leadership
Conduct regular portfolio and technology roadmap reviews to provide transparency into investments, progress, capacity, and alignment with business priorities
Balance competing demands while aligning business needs with IT capacity, architectural direction, and strategic initiatives
Collaborate with business stakeholders and project sponsors to define initiative vision, scope, and success criteria
Partner with IT functions (PMO, architecture, security, applications, infrastructure, and operations) to ensure solutions are scalable, secure, compliant, and aligned with enterprise standards
Ensure consistent, executive-level communication throughout the lifecycle of services and projects-from ideation through delivery and post-implementation
Identify and champion opportunities for innovation, automation, and process optimization to reduce complexity, enhance service quality, and improve operational efficiency
Promote digital awareness and emerging technology opportunities that support business agility and competitive advantage
Evaluate initiatives with consideration for cybersecurity, risk management, business continuity, regulatory compliance, and data integrity
Partner with business leaders to support organizational change, adoption, and readiness associated with new technology solutions
Ensure business stakeholders understand solution capabilities, delivery approach, and operational impacts
Drive successful integration of technology solutions into day-to-day business operations to maximize realized value
Ensure adherence to IT governance frameworks, policies, architectural standards, and regulatory requirements
Act as a bridge between business and IT governance, helping leaders understand trade-offs, risks, and decision impacts
Support risk assessments and mitigation planning related to technology initiatives and operational services

Requirements

Strong executive presence with the ability to influence, negotiate, and build credibility with senior leaders
Exceptional business acumen with the ability to translate business strategy into technology-enabled outcomes
Proven experience in value management, portfolio management, and strategic planning
Excellent communication and facilitation skills, capable of aligning diverse stakeholder groups
Demonstrated ability to lead change, drive adoption, and deliver measurable business results
Broad understanding of enterprise IT domains, digital transformation, and modern technology practices

What we offer

Manicures and pedicures in the office
Massages
House cleaning
Laundry service
Monthly car washes
Catered lunches Wednesdays
Monthly happy hour
Top-notch workout facility
Fitness classes
Free personal training
Game room complete with table tennis, foosball, and video game systems
Full kitchen
Free coffee and specialty flavors
Soft drinks
Snacks
Tickets to Cleveland sporting events
Lunch and learns
Employee-appreciation events
Paid vacation
Paid holidays
401(k) with match
Tuition reimbursement
Medical insurance
Eye insurance
Dental insurance
Discounts on pet, home, and auto insurance through Liberty Mutual

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IT Business Relationship Manager

Job Description

Job Responsibility

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