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MillenniumSoft Inc Logo MillenniumSoft Inc · IT - Administration

It business partner analyst

United States, San Diego · Job Posted January 11, 2026
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Job Description

The Business Solution Architect drives end-to-end business process and technology solutions to achieve key goals and initiatives related to Medication Management Solutions (MMS). The MMS department is focused on the Quote to Cash, Issue to Resolution Sales & Service work streams including Leads, Opportunities, Orders, Contracts, Billing & Revenue, Service Technical Support Centers, Infusion Repair Depot, Field Service, Professional Services, and Service Contracts. This role works within a project team to identify opportunities to deliver standardized solutions leveraging the investment of our current enterprise software landscape. The role works closely with leaders, stakeholders, and internal end users as well as the agile execution team including the product owner and developers to analyze, design, deliver, and continuously improve business processes with system solutions. Core technologies include SAP (ECC/CRM, S/4 HANA, BRIM), Salesforce (Sales Cloud, Service Cloud, Salesforce Field Service, Experience Cloud), Genesys PureCloud, and other custom tools.

Job Responsibility

  • Accountable for high level project scope including defining epics, features, and capabilities
  • Ensure impacts of design decisions are broadly understood and supported
  • Authors and analyzes business requirements, identifies gaps in requirements and addresses those gaps
  • Identifies system integration points that impact project LOE/team resources
  • Creates/maintains technical project artifacts including business process flow charts, as-is/to-be architecture diagrams, user requirements, data migration plans, testing strategy, and job aids
  • Leads option analysis and pros/cons discussions to drive critical decision making
  • Proactively identify technical project risks and mitigation plans
  • Understands technology and project dependencies. Raises technical risks & mitigations
  • Keep up to date with technology and industry trends while communicating impact to the technology roadmap
  • Partner with Product Manager across business units to lead deep dive requirements gathering workshops within the service work stream and facilitate stakeholder alignment on prioritization and solution rationale
  • Partner with Product Managers to develop business cases and drive IT governance process
  • Partner with Product Managers to drive long term technology roadmap strategy considering business and industry trends
  • Partner with CX & UX Designer as needed when designing customer-facing self-service customer portal technology and custom applications to ensure optimal customer and associate experience
  • Mentor team members on project management methodologies (Agile, Waterfall, Hybrid), and the software development lifecycle
  • Answer questions from developers and clarify requirements
  • After project go-live mentor and transition support to broader team as needed
  • Partner with Product Owner on detailed requirements during execution of project
  • Support Change Management work stream for successful technology adoption
  • Tier IV supports investigating complex production issues to determine next steps to resolve
  • Proactively identify technological infrastructure needs to ensure system stability

Requirements

  • 7+ years’ experience in Salesforce.com (Service Cloud, Field Service and Mobility, Communities Cloud, Sales Cloud) and/or SAP (ECC/CRM, S/4 Hana) and/or another comparative service focused SW application
  • 7+ years translating stakeholders requests into enterprise technical requirements preferred
  • Strong experience of business process mapping new and existing functionality
  • Experience in FICA, BRIM (Subscription order management, convergent mediation, convergent invoicing) a plus
  • Experience working with both Agile and traditional waterfall project management teams
  • Experience with MS Office Suite including Excel, PPT, and Visio
  • Experience working in a sale and/or service organization
  • Experience within a medical device or regulated industry a plus
  • Bachelor’s degree required. B.S. in Computer Science, engineering, or other technical field (or equivalent work experience)

Nice to have

  • Experience in FICA, BRIM (Subscription order management, convergent mediation, convergent invoicing) a plus
  • Experience within a medical device or regulated industry a plus
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